FREQUENTLY ASKED QUESTIONS
What is Bigpoint.com?
Bigpoint.com is one of the world's largest browser game portals with a huge selection of games. No matter what game genre and setting you're looking for, you're bound to find the right game. All our games are free to play directly online - right in your Internet browser.
There's no need for expensive game consoles or software CDs. With our games, all you have to do is open your Internet browser, register for a game, and in just a few clicks, you'll be playing. Since all our games are online and in real time, you have the opportunity to meet thousands of real players from around the globe.
What games does our portal have?
We've got browser games from a variety of different areas: space games, pirate games, fantasy adventures with complex RPG gameplay, racing games, strategy games, building simulations, sports games, and much, much more. In addition to action and adventure games, Bigpoint.com has also got a whole lot of casual games. There are funny building simulation games, where you can, for example, manage your own farm, airport or zoo. These games also have adorable animated graphics, funny stories and missions, as well as social features to keep the fun going. And the best part is, although our casual games are easy to catch onto and get started in, they also get more complicated with time, offering you really exciting game depth. There are sophisticated trading systems, which, for example in Farmerama, you can use to sell your own farm products at the Farmers' Market. It challenges you to think develop a clever strategy in order to be successful.
What are browser games?
Browser games are games that you can play directly in your browser, such as Internet Explorer, Firefox. There's no need to install or download anything - all you need to do is register and let the fun begin!
How can I find a game?
The quickest way of finding a game is to either browser the different categories, use the search function or our game finder.
How does the game finder work?
The game finder is really easy to use. Once you've clicked the game finder button, just select a game genre that you'd like to try out and the game finder will select all relevant games matching this category.
How do I use the search function?
Just enter your search term in the search field and click "Enter". All games matching your search term will then be shown. You can conduct your search according to category, genre or game name.
What do I need in order to play a browser game?
In order to play a browser game, all you need is a normal computer with Internet access. Once you're online, just open an Internet browser, such as Internet Explore and Firefox, look for your game, log in and start playing. There's no need to download or install expensive software or use a console.
What is a browser?
The browser is a program that allows you to access the Internet. The most popular browsers out there are Internet Explorer and Firefox. There are also other browsers available such as Chrome, Opera and Safari.
What are cookies?
Cookies represent information which is saved onto your computer. So that websites can work, you must accept and download cookies first. You usually have to install a cookie ahead of time in order to get your browser to work. If you don't have to to do this, you can also just change your browser's settings.
What is Java script?
Java script is required sometimes in order to play our games and use the website properly. This will only work however if you allow your browser to execute these functions locally. Usually your browser is configured to do this automatically.
What is Flash?
Many browser games are based on Flash. S so-called Flash plug-in is usually needed in order to run browser games. Most plug-ins, usually Adobe Flash Player, are pre-installed into your browser. If it hasn't already been installed, you can also download a Flash plug-in here: Download Flash Player
What is Unity?
A few of our games use Unity to achieve visually stunning 3D graphics in the game. In principle, Unity works just like Flash, the only difference here is that is not already installed in the browser, meaning that you have to download it yourself. This can be done in just a few clicks. If Unity is required to play a game, a pop-up window will appear. Click on OK and the rest will be taken care of automatically.
You can access everything that has to do with your account from your account page directly. You can take care all information from one central location. Just log in and click on "My account".
How do you change your e-mail address?
Log in and go to "My account". Select "Account settings", then enter your new e-mail address and click "Save". So that nobody can tamper with these changes, you will immediately receive two e-mails: one sent to your old address and one to your new address. Each e-mail has a security link which you must click on and confirm. By doing this, you ensure maximum security for your account.
How can I change my password?
Log in and go to "My account". Then enter your old password and new password. Click "Save". So that nobody can tamper with these changes, you will receive a e-mail at the e-mail address you provided us. Once you have received the e-mail, you will have to confirm the changes. This process helps ensure maximum security for your account.
How do I delete my account?
If for some reason, you'd like to delete your account, you can do this on your account page in a matter of a few clicks.
How do I use the functions/features on the Bigpoint game portal?
In order to use all Bigpoint game portal functions, the first thing you'll need to do is open a Bigpoint account. Just go to Bigpoint.com and click on "Create account." Enter your e-mail address, your username, password and date of birth. Then log in using your Bigpoint login information in order to gain access to all your games. From your Bigpoint account you can manage all your individual game accounts from one central location, giving you a better overview of all your games. Please note that your login information is for your Bigpoint account. Information on how to add games to your Bigpoint account is provided later.
What's the advantage of adding games to your game account?
If you already play one or two Bigpoint games, you can add each and every one of them to your Bigpoint account. If you use different login information for different games, you can still log into the games as you usually would: Go to the game's URL (e.g. www.darkorbit.com) and log in as you normally would.
Now for the exciting bit: If you wish to link ab existing game account to your Bigpoint account, you'll be able to access the game from one central location. How does that work, you ask? Take a look below for further information.
Login information for new and existing games
The advantage of a Bigpoint account, above all, is that you have access to all your games with just one login.
As soon as you have logged into Bigpoint.com and you click "Play now" for one of your games, a game account with your Bigpoint login information will automatically be used.
You may however use different login information for different games ... in this case, nothing has to change. It can all stay the same. You can still access these games with just one login. This is how you can do this:
- First, create a Bigpoint account with your login information.
- Log in using your login information and add a game you are already playing via the "Add account" button.
- Enter the login information for your game to save this information in the background. This way the next time when you log in, you will automatically be shown a game overview on your Bigpoint account page with just one click. The existing username and password for this account will stay the same, although you now control the game from your central Bigpoint account.
What happens if I've forgotten my login information?
No problem: Just click on the "Password forgotten" button the next time you add a game to your Bigpoint account and your password will be sent to the e-mail you used upon registering for the game account.
Must I have a Bigpoint account?
Nò, in order to play a Bigpoint game, you don't necessarily need to have a Bigpoint account. This account just has certain perks when all your game accounts are linked to one account. You can, for example, play on different game servers when your in a game. This connection is only offered via the portal. In the future, we hope to expand this service.
How can I access my game?
Log into your game at Bigpoint.com using your login information. Go to your account page. Here you will find all your game accounts in one place and can log into them directly with one click. Your favorite games are clearly shown in a list so that you can start playing them quicker.
How do I add games that I am already playing?
Log in and go to your account page. Click on "Add games" and enter the game's name that you'd like to link to your account. Then, with just a few clicks, you will be lead through the linking process.
How do I add games which I am not yet playing?
As soon as you want to start playing a new game and test it out, click on the "Play now" button. Then your new game account will automatically be added. That way you always have direct and fast access to your new game.
How do I delete a game which I don't want to play anymore?
In the list of games on your account page, you can delete games individually. Please note that when you delete a game account or an account on an individual game server, all information saved up until now will also be deleted. This function should only be used with care.