Chat Guidelines

Discussion in 'House Rules' started by wiley_wiggins, Jul 31, 2014.

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  1. wiley_wiggins

    wiley_wiggins Forum-Greenhorn

    Chat Guidelines

    While the Bigpoint Terms and Conditions refer to the basic rules and guidelines of the game, there are other rules we enforce due to situations that have occurred over the years.

    Please take a moment to review the Chat Guidelines.

    To keep the BSGO chat a nice place to talk to your fellow players, the following things are not permitted.

    Any offending account will be punished with a chat penalty and further incident may lead to a permanent account shutdown. We are using a pyramid scheme penalty system and therefore the account bans will stack.

    Please be aware that communication in the Bigpoint chat rooms is not private – this includes communication via whisper-chats.


    The following guidelines cover behavior that we deem unacceptable. This list is not necessarily complete, so the BSGO team reserves the right to take action for offensive behavior not called out on this thread.

    Minor Violations:

    § Non “native" language

    § Using inappropriate language

    § Spamming (This includes writing CAPS LOCKED)

    § General harassment

    § Defaming another player

    Serious Violations:

    § Using obscene or vulgar language

    § Referencing illegal activities or drugs

    § Advertising third-party companies, software, websites, or services

    Severe Violations:

    § Threatening someone with real-life violence or harm

    § Distributing someone’s real-life information (name, address, phone number, etc...)

    § Referencing sexual or violent acts

    § Promoting or alluding to racial, political, ethnic, or national hatred

    § Insulting or negatively portraying someone based on their religion or sexual orientation

    Account Violations:

    § Account Sharing (Sharing own account or asking for a spare account)

    § Account Scam

    § Account Buying/Selling/Trading

    § Account Pushing

    Moderator Violations:

    § Moderator Disrespect

    § Moderator Privacy

    § Moderator Impersonating

    § Moderator Threat

    Chat Language

    The chat language depends on the used channel or game language. Global channels (/SG /OG /FG) are English only. Local channels (/SL /OL /FL) depend on your game language setting. English language in Local channels if set to English (UK or US), Hungarian language in Local channels if set to Magyar (HU) , German language in Local channels if set to Deutsche (DE) , and so on.

    Real-Life Information and Threats

    Our players’ safety is one of our highest priorities. We will not tolerate real-life threats or distribution of personal information in our games. We apply severe penalties when a real-life threat is made and we may also engage local law enforcement to ensure the safety of all parties involved.


    The sharing of non-commercial TeamSpeak IP’s is allowed in order to group up and play together in BSGO.

    Underage persons and their parents

    We're glad that you like to play [game name] and chat with other players, but be aware of any strangers. Should a stranger contact you and ask for any personal /private details, please contact a moderator, Bigpoint Customer Service or your parents immediately.

    Bad Word Filter

    The BSGO chat has an integrated bad word filter. Any attempt to avoid this safety system will lead to an account ban without any further warning.

    Got a raw deal?

    Should you have the feeling that you have been treated unfairly by our moderator team and the ban sounds unfair, please post your case in the "Chat" section of the forums. Postings in this area can only be seen by moderators and Bigpoint staff so discretion is guaranteed.


    If your account has been penalized with a “Long-Term-Ban”, you can contact our Customer Service in order to request an overturn by making a formal detailed apology.
    Lugonone2013 likes this.
  2. wiley_wiggins

    wiley_wiggins Forum-Greenhorn

    Fleet Channel

    The Fleet channel is a great tool to reach all members of a faction at once and we understand that the BSGO players really appreciate it. It is useful to coordinate tactics but the BSGO players also use it for general chatting which is fine for us. However, those messages could bother other players and they make it really hard for our chat moderators to effectively moderate the chats, especially at prime-time. We have therefore decided not to allow any non-game and fleet-relevant messages in the fleet channel at the game prime time which is between 18:00 and 22:00 server time from now on.


    First violation: Kick from Fleet Channel + Notification of Kick reason
    Second violation: Kick from Chat
    Third violation: Kick from Chat with two hour chat ban

    Please respond to any feedback provided to you by Moderators and we hope you understand the reasoning behind this decision.
    Lugonone2013 likes this.
  3. Hardy_BP

    Hardy_BP Community Team Team BSGO

    Complaints and general Chat inquiries

    If you feel the need to report a user that disobeyed the chat rules or if you have any chat inquiries that you want to discuss with a moderator then please do not contact the Bigpoint customer support but create a thread in the "Chat Ban Issues" section of the forums instead. This is a private area and only moderators and you yourself will be able to see your posting. Discretion is therefore guaranteed.
    Destroyer1314 and Lugonone2013 like this.
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