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Sold a generator by accident

Discussion in 'General Issues' started by Rydge, May 16, 2018.

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  1. Rydge

    Rydge Forum-Greenhorn

    After equiping a recently auction-bought G3N-7900 on the Hangar, I selected two G3N-6900 in the inventory and tried to sell them both at once. Unfortunately I forgot you can't sell stuff that way - whether that's intentional or a bug - and so it sold one of the equiped G3N-7900 instead.

    Is there any way to get it back via support or even forum? And yes, I know it gives you a confirmation box before you sell something, but it doesn't tell you what you're selling and the only diference between them is how much you get for selling, which doesn't help much
     
  2. SŤAЯLIGHŤ#911™

    SŤAЯLIGHŤ#911™ Active Author

    Hello Rydge,

    Did you take a screenshot of the items you owned before this accident ?


    You can open new support request with the following details:
    - UserID
    - Server where you play (or where this accident applied)
    - Screenshot of the items you've owned just for proofs.

    And check in logbook in backpage to see the information what you sell, if you found it please take a screenshot and also include in support ticket.

    Are origin poster still have a question?
    ---
    Best regards.
     
  3. Rydge

    Rydge Forum-Greenhorn

    Only screenshot I have is after the accident (and after selling the two 6900 aswell), and then I also took the screenshot of the logbook, with the item won in the aution and date/time it was won. Would the logbook Screenshot enough? Since they can see I've won 10 of those in Auction so far and only got 9 in the account right now.

    [​IMG]

    [​IMG]
     
    Last edited: May 16, 2018
  4. EvilHotDog

    EvilHotDog Forum Moderator Team Darkorbit

    Hi,

    Please contact support regarding issues such as this.

    Only Support and give items back that we lost or accidentally sold.

    Thanks

    Closing as referred to Support.


    EHD
     
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