Problem with payment

Discussion in 'General Archive' started by Domrani, Nov 25, 2015.

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  1. Domrani

    Domrani Forum Apprentice

    I have placed an order today for 48000 andermant at 39$ under special offer promotion.
    After payment has been successful i did not receive the andermant and the conformation mail i received stated i was charged 239.94 USD

    i sent a ticket to support with attached screenshot of the email with Transaction no. date and user ID. but i got back a mail that the information you provided us was insufficient. Please contact our technical support team via the contact form or forum.

    This obviously looks like no effort has been made to resolve the matter and is unacceptable.
    as they gotten all information about me (name, user ID, mail, cc number) and all Transaction details.

    How do i get that issue resolved?
     
  2. Melethainiel

    Melethainiel Team Leader Team Drakensang Online

    Hi @Domrani ,

    unfortunately, waiting for an answer from Support is the only way to get your issue resolved.
    Since we can't help you on the forum, I'm closing this thread.

    Good luck!! :)
     
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