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Announcement Ask the CMs in English

Discussion in 'Headquarters Archive' started by CM Greg, Jul 14, 2015.

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  1. MANOJ

    MANOJ Forum Pro

    Can we have an explanation as to why has Gnob turned into such a Douchebag?
    Gnob offering items for andermants demotivates all players from playing most of the boring events for the sake of farming Drakens.
    And adding to the eternal DSO disappointments,
    GNOB has turned worse than JESTERS.

    "Oh you farmed drakens like a lifeless maniac? That's very good. Now I have all these things with me in offer.
    You like something in particular? You had been dreaming of buying it for years? You can get them finally.

    Oh wait, what's the fun if you can get Uniques that easily in Drakensang Online :D
    Let's play a game shall we?:D Now give them drakens first. Now for the game, take this dice here and roll it.
    Oh damn!! you get the Dark gloves again mate.
    Good Luck next month or next year :p"

     
    anonynoob likes this.
  2. Arr

    Arr Forum Expert

    i know we are only numbers to bigpoint but we share a small and insignificant part of our lives with people in this game so i would like to know why did you banned championka/devojka

    thanks
     
  3. Rhysingstar

    Rhysingstar Forum Ambassador

    The problem is that we spent months and months telling DSO exactly what we wanted from Gnob, so they knew what not to give us... Always remember, they are listening.
     
    VMmage and Troneck86 like this.
  4. dutys2002

    dutys2002 Forum-Apprentice

    So when the gnob will offer more packs for anders?! ON TS i saw alot of packs, but on Real Server there is few uselles packs... Can anyone explain me if there will be packs like on TS, or they just gonnna let it go away?
     
  5. CM Haruki

    CM Haruki Regular Team Drakensang Online

    Hello there everyone,

    let's go hear with some more answers for some more questions.

    @Official statement about the boss runs and patchnotes and "why the heck did you guys remove that, seriously": this was the product of a miscommunication episode between the designers are these humble servants of yours. The addition of these re-run portals for the bosses in PW is an ongoing topic inside the team and, as you can see, it's pretty much a desire to do so. However, we have encountered some technical difficulties that hampered this decision and that's why this "addition" has been put on hold. We are currently discussing with the team the further implementation of this. Hopefully we can give you good news soon.

    And I do apologize for the confusion that this has generated. We have opted to add update lines whenever something happens with the original patchnotes, for the sake of transparency.


    Umh, sorry, my bad. Yes, purchasing a Lucky Sphere grants you ONE of the items listed in the offer; of course, there is also the chance that by purchasing some Lucky Spheres you obtain the same items (say, the pauldrons). At the same time, Gnob will have some Limited Offers from time to time that will be visible with in-game notifications. During these Limited Offers you will be able to find some items without the need of purchasing Lucky Spheres (Dragonache set, Darkness set, and other items).

    If you go now to Gnob's cave you will find the same very assortment he has in Kingshill.
    So I'd say wait a little bit and you will get those Dragonache items normally during the Limited Offers time.


    Hey there,
    yes, some people got some lengthy quantities of Premium right before the arrival of Deluxe. While we cannot fight or completely avoid this kind of situations, we raised this question to our Payment department. At the moment is impossible to do any type of change or exchange. If there are some news regarding this aspect, we will let you know.


    Hey there mister,
    1. I asked the designers about it. The Spellweaver is still pretty strong in crowd control and evading and therefore there are no current plans to grant this class with an extra HP regeneration skill. At the moment the team is concentrated in making the boss fights fairer for everyone, for instance, as opposed as to grant individual perks to every class.
    2. Umh, why not? I cannot tell you exactly what are the reward schemes for events in the future but I am pretty sure some of them could include again Andermant as reward, yes.


    Not that specific one, no. Although the name sounds pretty bad-ass. I am not the one adding the Achievements, kindly or abruptly, in any case. I'd rather see the achievements fixed before adding new ones, tbh. ;)

    I understand that this is bothersome for you. I do. Now, as we talked in our last Twitch, we are finishing the Chinese launch and going the extra-mile to ensure that dispatch. Yes, we are creating extra feature for the Chinese version but at the same time we keep an eye on the Global version and push for the features that we think would matter here and there as well (such as the Spirited Stones shortcut, or the Glyph removal, which will arrive with rel163). It's a complicated balance.

    This said, I do understand that the speed at which these features are being served is not the quickest... You are not being ignored. If anything, we are really pushing for those features to keep on coming back in the next releases, really.


    Hey there mister,

    I am completely unaware of anyone granting anything from Support towards affected PvP players and restoring the issue for them. Really, I am not calling you a liar but I cannot answer for the stories I have not even heard about. I would gladly love to hear these statements with the correct amount of proofs. So far, I have not heard anything and I am sure I would have already heard about that if the matter was just one-click of a distance. So please, if you have concrete proofs and reports, send them over to Support and they will let us know.

    I am pretty sure the issue is affecting an X number of players that extend the limits of our list, yep. What I was trying to explain is that we are collecting already data to investigate whether there is a pattern or not. And really, this issue is under our radar.


    Please, do not get angry. This is also in the pipeline. It will arrive eventually.

    Hey there,

    you always get answer from me, Trakilaki, I have that soft spot. But to give an answer to your question: I have not personally made the rules for not being able to ban every account that gets advertised on social channels that do not belong particularly to Bigpoint. These are internal policies of the company across games and until they get completely reviewed for all of them, they will remain as they are. But I will tell you what: this is pretty much a standard process in a lot of companies out there. It sucks big time, I suppose. We keep on reporting Facebook groups to the Facebookian authorities and they kept on being shut down, which brings me some joy, yes. Less is nothing.

    Cheerios 2.0

    [​IMG]


    1. We lost the whereabouts of the Belt of Zeal sometime in the past. An NPC stole the recipe because of its awesome stats. Legend tells of a magic release that will restore the belt to its rightful owner, which could well be you. In other words yes, this belt has not been erased from the map and will eventually come to the game, with probably less awesome stats.
    2. As with the other sets, it will be composed by two items. We cannot reveal their stats just yet, sorry ^^.
    3. The new class is scheduled to appear and blow you away this year. But probably by the end of this year rather than by summer. ;)


    Hey there,
    we keep on raising the question of these Moon events, not only for the drop but also for other issues like item quality or even their general mechanic. Feeling in the team is that we would love to revamp them way more. Again, we cannot commit to a specific date for this but surely they are also under our radar. Sorry I cannot be more specific.


    Yup, that is planned for rel163.


    Yeah, those items will be altered in future updates, that's the idea, to keep improving them and setting them in tune with the rest of the game. The set in Myrdosch does not have that abyssal "bad" or "old" stats anyway and will be treated differently. We will ensure that we keep on adding information about those pieces


    Yup, that is planned for rel163. Crafting will come immediately after, with rel164.

    Hey there,

    yes, for a while it all seemed as if Crafting 2.0 was really coming with rel163; we did commit to this because we thought it was happening but in the end it's being pushed to the next release. We are bringing the glyph removal option with rel164 instead. And yeah, you can consider this a priority change based on the fact that it entails more technical implementation and that we will use rel163 to offer some buffer time to gather your feedback and finish the best design we can possibly give.

    I am painfully aware of the promise that was not kept - and again, postponed... We are not talking as much as what is coming in the near future as we used to do since we have seen that there is always room for future surprises that go beyond our CM reach - and that change our plans. What can I say. It's also rather painful for me and Greg and me remain committed to keep on pushing for the things that matter and improving communication across all levels. There's still a lot we can do there, no doubt.

    ------------------------------------------------------

    And that will be all for today. I'm gonna be a little bit absent next week (aka holidays) but I will make sure to check upon this thread when I come back. Keep on firing those questions and concerns and please bear with me until they get an answer.

    Kind regards,
    Haruki
     
    silverseas, artemisz1221 and Armando like this.
  6. Armando

    Armando Forum Connoisseur

    As you stated it differently above, I suppose that is a typo... you might want to correct it to avoid further confusion.

    Enjoy your holidays and refresh your mind for facing our "constructive" criticism again! :)
     
  7. Rhysingstar

    Rhysingstar Forum Ambassador

    Really?

    Maybe during your next visit to this thread you could point out all of the player suggested ideas that were implemented for the moon events after we spent 18 months giving it?

    How about all the player suggestions that were implemented for the return of Gnob after we spend 8 months giving it?

    Maybe share with all us how our feedback concerning the Miller in Q3 got us extra archers to fight?

    Or maybe you could share how lowering the rewards in events was put in based on player suggestion?

    I know, here is an easy one. Maybe you could share how the CV system was improved based on our feedback?

    Most of the player suggestions (like extra ess slot) have been requested for years. I certainly don't remember anyone whining about getting wings, but somehow the dev's managed to implement those.

    For the few things that we have actually gotten, they come with strings attached. We begged for better pw boss drops. What did we get with it? Oh yeah, more annoying bosses. Are the drops worth the extra effort? Of course not.

    We asked for Gnob to visit more often. What did we get? Gambling, just to make sure that we were completely disappointed. Maybe I simply missed all the threads asking for gambling, so could you please share those with us?

    We asked for a better reason to buy premium. What did we get? A huge price increase (not that I care, it's still not worth it in my opinion).

    I could of course list every single player wish list, but quite honestly I give up. There is absolutely no point in continuing to ask for things that really matter to us when more often than not those suggestions are completely ignored. I should have learned that lesson with the moon event feedback, but I guess that I am just a glutton for punishment.

    Personally I would prefer that DSO was honest and tell us that what we want doesn't matter, instead of constantly asking us for opinions that get ignored.
     
    VMmage, Bubble, ronhoward31 and 5 others like this.
  8. LudiGrozd

    LudiGrozd Advanced

    Thanke you kindly for the answer.

    I understand that you can not give me a specific release number or date, there is a lot of stuff with higher priority then that of a increasing the drop rate for the moon events. Anyways I hope it happens soon, at least for the R164 if not R163, I'll just keep my fingers crossed. :)

    Best regards.
     
  9. _Static_

    _Static_ Forum-Apprentice

    First of all, I would like to say thank you for responding to my questions. I have been trying to "rally the troops" and talk with people who have been affected with this bug and figure out how they are no longer bugged. Tracking down people in between boss runs and whatever else they are getting into in game is a harder job than anticipated, but I am making contact. I believe there are two possibilities here.

    The first thing I believe may be occurring is that some people thought their pvp was broken. "Oh, I have to wait 15 minutes for a battle, I am bugged, let me send a ticket!". I have since investigated more thoroughly and came to the conclusion that this is the case on a couple of occasions. Just to clarify, we aren't speaking about a bug that makes you wait 30 minutes or even 1 hour for a match. If you are a high rank, it may take you up to an hour to get a battle, that is just because there aren't as many high ranked players out there for you to be matched against, I understand this. We are talking about MONTHS without battles. By the way, I am not that highly ranked. I would be if I did not have this bug, but I do, so I am not. I have also discovered that some that are ranked even lower than I am are affected by this bug, unfortunately, which makes it impossible to improve your honor points and rank.

    The second possibility is far more unlikely, but still not that far fetched. Some people who swear up and down to have had the same bug as I have can now get matches. My good friends Harra, Thalsadoom, and Tr4um4, if I may name drop here, at one point went months without battles. They do not recall receiving an email confirming that their account had been fixed, or attempted to have been fixed, but nevertheless, all of these people now can get battles. This information may actually help you. If the team had been trying different things to figure out how to fix these guys' problems, stop digging, you hit oil! At one point, it may be possible that something the team had tried worked! The issue here is that no one sends in a ticket saying "Hey thanks, my problem went away!". No, they just furiously click the register for battle button over and over and over! So, if something the team had tried had worked, but they never received any notification that their effort had helped the matchmaking problems, how would they ever know that they found the solution? Just a theory, but I trust my close friends to not lie to me.

    As you can see, Haruki, I do not have 100% evidence that points to the solution. I never wanted proof of this just to poke you in the eye and say "NEENER NEENER TOLD YA SO TOLD YA SO!". Although, who doesn't like a good eye poking?:rolleyes: I merely want to uncover this evidence so we can help solve this issue once and for all for everyone involved! It is not about who is "right", or who is "wrong", It is more about all of us pulling together and squashing this bug beneath the mighty greaves of JUSTICE! And/or hotfixes, either way is fine by me.

    While I am here, question time! When can we expect to see essence fixed, again? I grow weary of having to defend the FACT that I use green essence in wilderness areas while fighting other people. Everyone yells "REDS!", and then I have to stop what I am doing, pull them aside, then smash them with green, blue, purple, then red essence to prove myself. I grow tired of this chore :p. Why did you ever change it? You did it correctly when you changed it from "No affect in official arenas" to "Does not affect players", so why did you ruin it? You even said "Oh, whoops! we will change that back.", and then proceeded to forget to do so! Just a friendly reminder, please fix the essence again :D.

    By the way, I saw the way you stared into my soul during the last twitcho_O, while talking about the matchmaking bug. I needed the recognition, thank you:).

    Thanks!
     
    Last edited: Mar 11, 2016
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  10. Teleportist

    Teleportist Advanced

    Please reinstate the option to purchase items, to upgrade the dark set, from Gnob.
    I wasn't aware these would be removed with r163, so feel a little cheated. I have a
    whole dark set that needs upgrading, and no, I won't be gambling my hard earned
    Draken on anything from Gnob.

    On the plus side, I love the new Jungle Crawler costume. Plus thanks for adding the
    Spirit stone slot. BUT WHEN IS THE HUD LOCK FEATURE COMMING? The shop windows
    Popping up during PvP is one of the most annoying things in the game for ranged characters.
     
  11. eedman86

    eedman86 Junior Expert

    There will be limited time offers where you will be able to buy the sets directly without gambling. You'll be notified by the event announcement window when the limited sale is live, just wait for it. :)
     
    trakilaki, artemisz1221 and Armando like this.
  12. trakilaki

    trakilaki Living Forum Legend

    OK people ... you don't read!
    This is from the patch notes:
    It says PERMANENT. That means Gnob is forever in Kingshill ... he will never leave. You can discard your portals to his cave ... because he is a new citizen of Kingshill.
    Whenever there will be new offer you will get Event Announcement in the Event Window. :)
     
    Last edited: Mar 12, 2016
    mrmlja and ekant1992 like this.
  13. ekant1992

    ekant1992 Padavan


    Yes GNOB is a jester, but like the other jesters its your choice whether you want to gamble or not after all you can get those items without gambling by being a bit more patient.
     
  14. w0k3r

    w0k3r Forum-Apprentice

    So Gnob's cave maps are trash now, I tested one just to confirm it. I, maybe other players as well, saved those gnob maps so that we can use it when we save enough Draken to buy a specific item, but now BP did this to mess us up... Maybe I will get lucky and miss the day when dark gears are on sale. So wait another month, year, to get lucky again? Those maps aren't easy to get...
    CM, can we get compensation for Gnob's cave maps?
     
  15. artemisz1221

    artemisz1221 Forum-Apprentice

    In Gnob's cave Gnob had limited offer too... So if we won't get compensation for maps it is totally okay...
     
  16. Hiro73

    Hiro73 Advanced

    Hi Haruki, it seems that the new crafting system is focuses on legendary items. Tell we something serious, for all the users who possess unique sets (Dragan, Keen, Dragonache ...) how can work the new crafting system? It allows us to work on unique items? It allows us to work on individual stats? Or is the usual random system based on luck canceling creativity and choice of the people?
    I hope that the new crafting sistem is not useless for those who possess only unique items, that will improve stats expressed in % and I hope that it will not steal 8400 glyphs x 4 to get a legendary (4 legendary combined into one) because currently combining 4 purple I get 100% the legendary item I want for 116 golds.
     
  17. artemisz1221

    artemisz1221 Forum-Apprentice

    Hey Haruki :)

    I would bother you with a question about crafting 2.0 too.

    If i would craft 4 items to a 5th item, and i would choose the option "revert" would i get back all of the 4 items and virtual currency (gold) too?

    Another question: Removal glyphs from items=will we to able get out glyphs from items for gold or andermant or maybe other virtual currency?

    I will appreciate your answer (and sorry for my english i am not native speaker, but i hope it is understandable)

    cheers :)
     
  18. _Baragain_

    _Baragain_ Living Forum Legend

    Are you talking about the same BigPoint that I'm thinking about? The very same BigPoint that has consistently screwed players over for profit again and again? There is a 99.99% chance that you will not get gold back if you revert a crafting result.
     
    -Skygazer-, ekant1992, VMmage and 3 others like this.
  19. artemisz1221

    artemisz1221 Forum-Apprentice

    If we would'nt get back, this option is pointless at all...
     
  20. MikeyMetro

    MikeyMetro Forum Overlooker

    and... a 99.999% chance of being charged to revert ;)

    Luck be with ye,
    Mikey,
    Tegan
     
    Armando likes this.
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