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Big problem

Discussion in 'Technical Support' started by Ntsinek21, Feb 22, 2019.

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  1. Ntsinek21

    Ntsinek21 Forum-Greenhorn

    Hi i login yesterday and my hero is naked..no armor no weapon nothing ...can u fix it pls'


    --- MERGED ---


    i play on Heredur my characters name is Dontrolleone and all my equipment is gone....
     
    Last edited by moderator: Feb 22, 2019
  2. Mal3ficent

    Mal3ficent Board Administrator Team Drakensang Online

    @Ntsinek21 ,
    Please contact support, we cannot help you on forum.

    Cheers.
     
  3. Ntsinek21

    Ntsinek21 Forum-Greenhorn

    i contact support they tell me to contact here where is support on my forum EDIT
     
    Last edited by moderator: Feb 22, 2019
  4. teddy.bear

    teddy.bear Team Leader Team Drakensang Online

    Hello Ntsinek21 :),

    Support will not ask you to report such issues on the forum, because there is nothing we can help you with through the forum.

    Please contact your language support directly - if your account is not English registered, the EN support won't be able to help you and will ask you to get in touch with your language support directly. You can fill in this contact form for any help you need, now and in the future.

    Good luck with your inquiry!
    Best regards,
    teddy.bear
     
  5. «.βεrry.»

    «.βεrry.» Forum-Greenhorn

    I had the same problem and ask to the french support
    The man who s answered me tell me that it s impossible to giving me back my items
    Bcause they was sold when my box was off while 10 min
    So in 10 min i lost all my items gems and other

    I tryed to do what i am supposed to do but if the french support tell me no what can i do now ?
     
  6. Mal3ficent

    Mal3ficent Board Administrator Team Drakensang Online

  7. «.βεrry.»

    «.βεrry.» Forum-Greenhorn

    The problem is not from my account security
    Nobody sold my items
     
  8. _Baragain_

    _Baragain_ Living Forum Legend

    So which is it?

    The only way that your items would have disappeared without you doing it is if you aren't the only one with the password. I don't share my account information with anyone, and guess what... in over seven years I've never had a single item inexplicably go missing.
     

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