Announcement Brown Screen after Login – Info needed!

Discussion in 'Official Announcements' started by teddy.bear, Jun 16, 2016.

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  1. teddy.bear

    teddy.bear Forum Ambassador

    Dear heroes,

    Release 167 has brought extra tracking for the brown screen issue that some of you are suffering since release 164. This is a necessary step into fixing this issue and we are confident it will help the team greatly to provide you with a definitive fix. But in order to do so, we also need your cooperation in this matter.

    How can you help?
    If you are one of the affected users and get a brown screen after the release of 167, please, go ahead and send our Customer Support team a ticket. It is important that you remember the approximate time stamp of the event so please provide this information to our team when filing the ticket.

    We would like to thank you for your cooperation in this matter.

    We know this issue has been with us for some weeks and it’s the source of frustration - but we remain committed to fix it.
    ​
    Kind regards,
    Your Drakensang Online Team
     
    teddy.bear, Jun 16, 2016
    #1
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