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Client downloads extremly slow

Discussion in 'Technical Support' started by ..andreas..70, Oct 19, 2019.

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  1. ..andreas..70

    ..andreas..70 Forum-Greenhorn

    Hello my internet connection is 100mbps. The client needs to download 1gb, to download 1gb it usually takes my connection a couple of minutes, it is very fast. But the client can't even download a quarter of a Gb in 2 hours. I have tried launching it with admin privilages but still the problem seems to exist. I have also tried uninstalling and reinstalling the game many many times. Please help :D
     
  2. Mal3ficent

    Mal3ficent Board Administrator Team Drakensang Online

    Hello @..andreas..70 ,
    What operating system are you using?
    Have you tried downloading the game files with your firewall and virus protection temporary turned off?

    Cheers
     
  3. ..andreas..70

    ..andreas..70 Forum-Greenhorn

    Hey @Mal3ficent
    I am using windows 10 and yes i have tried turning them off, that was one of my first actions.
    Btw thanks for the reply :)
     
  4. Mal3ficent

    Mal3ficent Board Administrator Team Drakensang Online

    Hello @..andreas..70 ,
    Are you using proxy or VPN?
    What kind of connection are you using, wireless or a cable?
    Have you checked if your OS is not deleting the files in TEMP folder?
    Game files are downloading fast for me, we have not received any similar reports lately, so the issue is probably at your end.

    Cheers
     
  5. ..andreas..70

    ..andreas..70 Forum-Greenhorn

    No i am not using any proxy or a vpn, my connection is wired, my is not deleting any files in temp, i really don't know why this is happening...
     
  6. Mal3ficent

    Mal3ficent Board Administrator Team Drakensang Online

    @..andreas..70 , in that case I will have to send you to support since we cannot assist you further with the issue, here on forum.

    Cheers
     
    ..andreas..70 likes this.
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