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Announcement Customer Support issue

Discussion in 'Official Announcements' started by teddy.bear, Oct 1, 2019.

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  1. teddy.bear

    teddy.bear Team Leader Team Drakensang Online

    Dear Heroes,

    We have been experiencing some issues with the customer support system since yesterday, so we kindly request you to remain patient if you have submitted a ticket and not heard back from our teams yet.

    As soon as we have an update on this matter, we will let you know. Thank you for your understanding!
    Best regards,
    Your Drakensang Online Team
     
  2. teddy.bear

    teddy.bear Team Leader Team Drakensang Online

    Dear Heroes,

    The issue has been fixed. The problem behind the support tool issue was caused by a technical change made on the domain by our provider.

    All support requests submitted during the issue was ongoing have not been lost and do not need to be resent.
    Best regards,
    Your Drakensang Online Team
     
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