Forum & Game Guidelines

Discussion in 'FAQs and Tutorials' started by DSO Community Admin, Apr 3, 2015.

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  1. DSO Community Admin

    DSO Community Admin S-Moderator Team Drakensang Online

    Forum Netiquette
    In each forum there's a netiquette which all users should adhere to. We’d like to ask all users to thoroughly read through this set of conventions, as we will refer you to it if we think that your postings violate these rules.

    General
    Thanks to the users, a community is able to flourish in which everybody can participate. So that this community can be designed to be as fair as possible, there are a few rules that exist for dealing with each other that absolutely must be adhered to. Nevertheless, constructive arguments are always welcome.

    It goes without saying, however, that while posting your opinions, nobody shall be made the subject of ridicule, humiliation, insult, condescension or harm. Respect for others is our first priority here.


    Politeness
    Never forget that you’re dealing with other human beings here!

    When writing an article, most people unfortunately forget that messages aren’t just read by computers but by (other) living beings as well, mainly by humans.

    Remember this at all times, and don’t stoop to the level of verbal slander. Remember: the more impolite and ruder you act, the less people will be willing to help you when you need something.

    A simple rule of thumb: never write anything that you would never say to others directly.


    Spelling
    Not many people are English teachers and experts when it comes to perfect spelling. Nevertheless, it’s advisable to read through your web contributions before sending them. Spelling mistakes can often lead to unintended misunderstandings.

    Age
    To feel that you have an advantage over somebody just because the other person is perhaps younger than you are, proves just how arrogant people can be – the same also applies to people who are older. A 14-year-old teenager can ask intelligent questions just as well as a 45-year-old adult can talk nonsense. Age should never be a subject of discussion here.

    Verbal altercations
    It’s not what you say, but how you say it. Everybody plays an active role in keeping harmony in the community. If somebody has a different opinion than someone else, this should be seen as a suggestion at the most – but not as a reason to become spiteful or to be verbally abusive. Swearing or provocative language will not be tolerated. Please try to draw a clear line between game and reality here. This is just a game forum which doesn't have anything to do with real life.

    Whoever misbehaves however will have to pay the consequences; this applies to all users involved. What exactly these consequences entail depend on the severity of the violation committed.


    Threats
    We do not tolerate threats. If a threat is made, an official warning will be made. We reserve the right to take further action.

    Inciting criminal activity
    Those who publically incite others to commit criminal offenses here should expect legal consequences. URLs linked to websites which are dehumanizing in any way, shape or form will be deleted as well as the users who posted these items. Acts of piracy will also not be tolerated.


    Forum rules
    Cross-posting
    If you have a question, then please post it in one forum only and not in all. Posting your question in all forums doesn't necessarily mean that you'll receive an answer more quickly; in fact, it only has the opposite effect. Your entry will be deleted. Cross-postings are seen as impolite and bother users who are nice enough to answer questions from others (see the next topic).

    Look through old threads first (=old entries)
    It's very annoying if the same or very similar questions keep popping up on a regular basis. If you browse through old threads, you'll often find the answers you're looking for immediately and don't have to wait for an answer to be sent. In addition, you'll also have to expect to be ignored if you bring up a frequently asked question again.

    Selecting a subject line
    You should select a subject line for your posting which makes it apparent what the issue at hand is. "Heeeeeeeeelp" definitely does not qualify. Many exclamation marks are also seen as being a nuisance rather than helpful.

    Avoid writing your texts only in capital letters, BECAUSE IT'S NOT ONLY HARD TO READ BUT ALSO IS INTERPRETED AS SCREAMING ON THE INTERNET.

    Proper English please
    Please keep in the back of your mind that your web announcement can be read all over the world. For this reason, you should try to use proper English as much as possible.

    Whoever thought they could avoid using the shift key because they think that capital letters are unnecessary in the English language, and who ignore the netiquette as well, make the text just as hard to read as a person, WHO ALWAYS WRITES THEIR TEXTS USING CAPITAL LETTERS, WHICH HURT THE EYES AFTER A COUPLE OF WORDS AND DECREASES THE READING SPEED DRAMATICALLY.

    Missing punctuation can also make sentences run into each other which makes it hard to logically separate sentences from each other making them hard to read (such as in this run-on sentence).

    Also typing and spelling errrors don't exaclty help to increase the readabilitie of a txt.

    For this reason, you should always take the time to read through the text and correct any obvious mistakes before posting it.

    Those who obviously don't make an effort to formulate their questions properly shouldn't expect others to make the extra effort to answer them.


    Be polite
    Even when you publish a question or answer in a rush, please re-read it before hitting the send button. Often a text which is written in a hurry will have a more negative effect than was actually intended. Consider whether or not the text can be misunderstood. This can happen quite easily if the text has an ironic undertone. Emoticons such as a ;-) (wink) can help to avoid confusion and misunderstanding.

    Impatient behavior
    Some answers take time. We're happy about the widespread participation in the forum, but we can't guarantee any quick replies. Impatient behavior won't help your case any further.

    Spamming
    Just as in other forums, unnecessary posts (spam messages) which clog up the discussion are not desired. In the case of repeated spamming offenses, we reserve the right to take further action.

    Warning: Spamming shouldn't be confused with trash talk, which is, of course, allowed in the forum designated for this type of post such as the open forum, entertainment thread groups, etc.

    Responsibility
    Every user is responsible for his/her own contributions. In their posts, each user has the right to freely express their own opinions. But even this right, which is laid down in the Basic Constitutional Law for the Federal Republic of Germany with regard to freedom of expression, is constricted by certain other laws, in particular the StGB (German Criminal Code). It's also up to the forum operator to decide whether or not to publish such content.

    Say "thank you" once in awhile
    Just like in real life, a little thank-you will go a long way. If an answer proved helpful to you, the writer, who, after all, sacrificed a bit of his/her free time to answer your question, would definitely be thrilled to receive a positive reaction from you. Besides, a thank-you will signal to other users that you were already helped which will also eliminate this topic from further discussion.

    Links
    Since we carry a certain amount of responsibility in respect to what is and what is not posted online in the forum, we generally forbid the all external links. External links are links which lead to external pages (outside of Bigpoint), not including clan, guild and family pages or forums.
    Feel free to post your Drakensang Online adventures in Media Library section!


    Of course, there are some exceptions, but these must be allowed by Support.

    Images & Videos
    You can post images in the forum by uploading images on the image upload page. Of course, all images are allowed as long as they do not violate any governing laws or forum rules.

    Examples of forbidden images:

    • Pornographic images
    • Violent images
    • Racist images
    • Politically-motivating images

    These were just a few examples. If you're not sure about the content, please ask a forum moderator if the image is okay or not.

    Content above is also applied to videos.


    Closed threads
    If a moderator closes a thread, then please don't open a new one. There's a reason why closed threads exist, even if these reason isn't exactly apparent at first. You can find out why a thread was closed from the forum moderator responsible for that thread.

    If you think a moderator closed a thread based on his/her own interests or would like to make a general complaint about this, please send a private message to a super moderator or a board administrator.


    Private messages (PMs)
    You can write private messages to other users in the portal when you click on "Home".

    In these private messages, you can shoot the breeze with your fellow players, plan clan events or swap numbers for ICQ, MSN, etc (see Contact info down below).

    You can also send links to pages, such as teamspeak or Movie Studio, which aren't allowed in the forum.

    Please remember to behave properly and treat others in a civilized and fair manner. Insults, threats, etc. will not be tolerated and we reserve the right to take further action in the case of a violation.


    Political opinions
    Everybody has a political opinion. One person may have a more neutral political view whereas the other may think in a more extreme way. One is conservative, the other middle-of-the-road, and a third is liberal. These opinions and views are of no interest or importance here. So keep your opinion to yourself and don't push your views/ideas on others.

    In the forum, the use of political statements should be exercised with caution. It's within the discretion of the moderator to edit or delete these comments.


    Contact info
    You never know who reads the forum and can see your personal info. This pertains to all personal contact info such as ICQ, MSN, Skype, TS, Yahoo Messenger, mailing address, telephone number, cell phone number, etc.

    For this reason, only send your personal contact info with a personal message to the person who should receive this info!


    Clan/Guild ads
    It's nice that you identify with your clan or your guild, but please use the designated advertisement area. If everybody was to place their ads in other areas, the really important things would be obscured.

    Nickname
    In the portal, you have an almost unlimited selection of nicknames. However there a few things to pay attention to here.

    Don't select a nickname which insults other users or has the intention of bothering other users, such as fake nicknames. Of course, racist names or names which glorify violence are also forbidden.


    Harassment
    Are you being extremely harassed with *edit**edit**edit**edit**edit**edit**edit* in the forum? Then just make a screenshot of this and specify the nickname, date and time at which this harassment occurred. Of course, you can also "report" this harassing message by drawing the attention of a forum moderator to the post. However, a screenshot should always be made of it first. Do not hesitate to contact Support when needed.

    Furthermore you can also file a complaint with the police. With our help, the police can determine who harassed you and they can take action accordingly.


    Just say "NO"
    Nobody can force you to talk about something which makes you feel uncomfortable. You don't have to answer anybody if you don't feel like it. If someone is hassling you, just report it to the moderators or the administrators. They will inform Support immediately.

    Meet in person? Never alone!
    Does someone from the game want to meet with you in person? Think it over well as to whether or not you really want to meet them, and talk it over with your friends and family. Choose a public place and make sure you've got a few friends close by. Stay at the original meeting place – no matter what the person may promise you. You never know who will be waiting for you there.

    Ads
    It is not allowed to advertise external products or services at Bigpoint.

    This means that you're not forbidden from telling someone which type of mouse you use or what type of car you drive, but that's about as far as it should go.

    Note: you can compare Drakensang Online with other games, even when they are not from Bigpoint. Do it just when you want to give an example of a good feature that should be introduced; do not criticize in a hard way.

    Signature
    With your signature, you can give your postings their own personal touch. So that the overview remains intact, a few rules should be followed: a maximum of 1 banner is allowed in the signature; the max. size should not exceed 468 x 60 pixels; this size is set as the standard size for a banner ad by the VDZ (Association of German Magazine Publishers). If advertisers are able to fit their slogans into a banner of this size, than this shouldn't be a problem for you, either. In case you need more room, just leave a few graphics out. In addition to the image, you're allowed a maximum of 4 lines of text and 2 blank lines.
    Important: a large font size will reduce the number of lines allowed!

    Complaints
    The game thrives off of you and the whole community. Your opinion and feedback are therefore very important to us and very welcome. We also look at complaints as a good chance to cater to the needs of users in the future.

    Please remember to also be polite here! Calls for a strike, verbal assaults, insults to employees and other users as well as appeals for players to switch games are absolutely taboo. These don't belong in the forum and will be removed immediately. You'll only hurt yourself in the end, since we will completely ignore any offensive feedback.

    Please write objectively when expressing your opinion. We'll be glad to look into your issue and help you as quickly as possible to solve the problem.


    ~~~~~~

    This list is not quite complete, but we think that these rules will serve as a good start. If necessary, this list will be expanded and improved!

    A couple of handy online abbreviations:

    IMHO – In my humble opinion

    LOL - Laughing out loud

    ROTFL – Rolling on the floor laughing

    TTFN – ta ta for now!

    CU – See you



    Refrain from posting answers when you're angry. Take a day to think about things and then respond appropriately. Treat other users in the same manner in which you would like to be treated.

    If you only want to take part in discussions in order to post offensive entries, don't be surprised when your access rights are (justifiably) revoked!

    Keep in mind here that the Internet is not above the law! The Internet is subject to Paragraph 185 et seqq. of the StGB (German Criminal Code) with regard to insults and defamatory statements.

    Thank you for your attention.

    Your Bigpoint Team
     
    Last edited: Dec 2, 2016
  2. DSO Community Admin

    DSO Community Admin S-Moderator Team Drakensang Online

    Signatures
    With your signature, you can give your postings their own personal touch. So that the overview remains intact, a few rules should be followed: A maximum of 1 banner is allowed in the signature. The max. size should not exceed 500 x 200 pixels; this size is set as the standard size for a banner ad by the VDZ (Association of German Magazine Publishers). If advertisers are able to fit their slogans into a banner of this size, than this shouldn't be a problem for you, either. In case you need more room, just leave a few graphics out. In addition to the image, you're allowed a maximum of 4 lines of text and 2 blank lines.
    Important: a large font size will reduce the number of lines allowed!

    The absolute maximum picture size you are allowed in your signatures is 468 x 60. In addition you are allowed 4 lines of text, with 2 blank lines.

    These guidelines are now in full effect moderators and admins will start infracting users with inappropriate signatures. Please remove or alter your signatures that do not meet guidelines.

    Regards
     
    Last edited: Dec 2, 2016
  3. DSO Community Admin

    DSO Community Admin S-Moderator Team Drakensang Online

    Terms and Conditions 2016

    We would like to take this time to remind all of you that cheating, cracking, hacking, or anything trying to circumvent the normal game play of the game is against the terms and conditions for Drakensang Online and BigPoint.

    For the complete Terms and Conditions, click HERE

    For those of you that won't read the terms and conditions, let me show you the important part regarding this topic:

    8 CODE OF CONDUCT The following is a partial list of the kinds of conduct that are illegal or prohibited on the Site. Bigpoint reserves the right to investigate and take appropriate legal action against anyone who, in Bigpoint’s sole discretion, engages in any of the prohibited activities. Prohibited activities include — but are not limited to — the following:
    • Using the Site for any purpose in violation of local, state, national, or international laws;
    • Reproducing, duplicating, copying, selling, reselling, or exploiting for any commercial purposes, any portion of the Site or any Game;
    • Sale or other transfer of user accounts (other than on platforms provided by Bigpoint);
      [*]"Hacking," "Cracking," or otherwise attempting to circumvent any copyright protection, access control, or license-enforcement mechanisms associated with or related to the Site or any Game;
      [*]Forging any TCP/IP packet header or any part of the packet header in any e-mail or in any posting using the Site or any Game;
      [*]Use of non-authorized software or scripts;
      [*]Taking advantage of software errors (bugs);
      [*]Attempting to modify, reverse-engineer, decompile, disassemble, or otherwise reduce or attempt to reduce to a human-perceivable form any of the source code used by Bigpoint, Inc. or its affiliates in providing the Site or any Game.
    • Posting material that infringes the intellectual property rights, privacy rights, publicity rights, trade secret rights, or any other rights of any party;
    • Posting material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by Bigpoint in its sole discretion or pursuant to local community standards. Bigpoint takes no responsibility for monitoring such content or in evaluating it;
    • Posting advertisements or solicitations of business;
    • After receiving a warning, continuing to disrupt the normal flow of dialogue, or posting comments that are not related to the topic being discussed (unless it is clear the discussion is free-form);
    • Posting chain letters or pyramid schemes;
    • Impersonating another person;
    • Distributing viruses or other harmful computer code;
    • Harvesting or otherwise collecting information about others, including e-mail addresses, without their consent;
    • Allowing any other person or entity to use your identification for posting or viewing comments;
    • Posting the same note more than once or "spamming";
    • Harassing, threatening, stalking, or abusing any person; or
    • Engaging in any other conduct that restricts or inhibits any other person from using or enjoying the Site, or which, in the sole discretion of Bigpoint, exposes Bigpoint or any of its customers or suppliers to any liability or detriment of any type.

    9 TERMINATION OF ACCOUNT
    Bigpoint reserves the right in its sole discretion to disqualify and terminate the account of any individual at any time and for any reason including, but not limited to: (a) violation of these Terms of Service; (b) disrupting the play of any Game or acting in an unsportsmanlike manner; (c) failure to pay fees in a timely manner; or (d) failure to log on to an account for more than four (4) weeks. If you believe your account has been terminated in error contact Bigpoint Support Team.
    Bigpoint reserves the right at any time to modify, suspend or discontinue, temporarily or permanently, the Game, Premium Feature, Website, or any Bigpoint offering and its related services (in whole or in part) with or without notice. You agree that Bigpoint shall not be liable to you or to any third party for any modification, suspension or discontinuance of a Game, Premium Service, Website or any Bigpoint offering.
     
  4. DSO Community Admin

    DSO Community Admin S-Moderator Team Drakensang Online

    Moderators - What we do and why.

    Moderators, more specifically, DSO moderators, are all volunteers. That means we do it because we want to help. But why? Like any online community, guidance is needed. If there was no element of authority, generally what ensues is anarchy. We do it because we believe in the community we support and, we enjoy placing our spare time into nurturing it, watching it grow and getting to know everybody that comes into it, regular or not. We enjoy people, we enjoy the game and we want this community to grow - that's why we're here.


    So... What's with the rules?
    During a community's conception, there are guidelines that are formulated so that the target audience knows what is and isn't acceptable. The guidelines are tried and tested and are for the good of the community as a whole. We're not here to be 'overlords', we're here to guide, assist and keep the boards clean, safe and enjoyable to be on. Also, DSO Forums follow the same guidelines that all Bigpoint games use.
    Ok, cool. What do you do?
    First and foremost we are here to help you - the DSO Community. That is our primary goal. Whether it be helping new players with general questions, creating and updating FAQ's and guides, giving advice on topics that interests players, passing feedback from the community to the development team, to solving technical issues or pointing you in the direction of those who can. We're here to support you, help you and allow you to get the most out of your experience here.

    Among other things, we strive to keep this community free of filth, negative behaviors, inflammatory topics, vulgarity (swearing) and try our best to keep it appropriate for users of all ages. This allows a user friendly environment that all can enjoy - on a topic we all enjoy!

    Well what's in it for you?
    We're not here because we crave the power, the title or anything even remotely along those lines. We're here for the community. We enjoy watching it grow. Nothing more, nothing less.

    What do you do behind the scenes?
    Many, many things. Some of which are still being planned:
    • Talking about topics on the forums;
    • Discussing matters that would help the forums and the community;
    • Building FAQs and Guides that will benefit the community as a whole;
    • Meet with the support team (Bigpoint/DSO support) to find better ways to assist the player base;
    • Pass on information to the development team (daily!).

    Oh and just so you know, it's not always work - we also play, in-game and in our own chat rooms on Skype. We have fun times in there, some of which will remain for a very long time. We have so much diversity on the team, people from all over the world, with different opinions, likes, dislikes experience levels. It's just a fun team to be a part of and you genuinely feel like a "small" family. Good times. Do you want to meet our Team? HERE you can have some more information!

    Ok, seems fun! I want in!
    Now - as the community grows, we look for active, mature and knowledgeable community members to add to the moderation team. There are requirements to ensure your devotion to the game and the community. We need people that enjoy providing assistance, want to do it and enjoy helping and watching the community grow as we do.

    Although there is a process to this - however, just because you applied does not mean you will be accepted. Only applications that meet the requirements are generally considered. The choice to bring team members on is a diplomatic affair, with a final and definitive decision made by the administrators and team leaders with consideration of Bigpoint. There is an intensive training program to accompany acceptance, followed by a lengthy probation period. However - you will never feel unsupported and we will do our best to get you across the line. That's our promise to you.

    Plus you get to join our little family! Trust us when we say this, you will keep the people you meet here in your life, for life. They're good people. We look out for each other.

    Nice! So how to I get involved?
    First you really need to ask yourself a question.

    Am I doing this for the right reason? Because we're not looking for people that are just after the power and, if you want to call it this, prestige of being a moderator. We want genuine people that want to help the community and have some fun times while we do so.

    If you still believe you want to become a part of our little group, then apply now! On the writing of this post, we're on a recruitment drive and want people that have the qualities above throw their name in the hat. We will consider your application without hesitation - just make sure you meet the requirements!


    REQUIREMENTS
    • You are at least 18 years old;
    • You have experience with Drakensang, play on a regular basis and know the game like the back of your hand;
    • Have an active account of no less than level 25 and have been playing the game for at least 3 months AND have been actively posting in the forums community for an equivalent amount of time;
    • You can provide tips to other players about the game and you like to lend a helping hand;
    • You like playing the role of moderator and are diplomatic and fair;
    • You’re online at least once a day;
    • You are fluent in both written and spoken English;
    • You are responsible, professional and are resilient to critique;
    • You are a team-oriented individual who puts an emphasis on loyalty and exercises complete discretion.
    How to Apply
    Application instructions listed HERE.​

    Hope to see your application soon :D!

    Your English Drakensang Team,

    Thanks.
     
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