Support Help me!

Discussion in 'Technical Support' started by oOKellueHazeOo, Feb 17, 2017 at 6:09 PM.

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  1. oOKellueHazeOo

    oOKellueHazeOo Forum-Greenhorn

    Hi guys, I seriously need help.. Whenever I try and log into drakensang or the test server it doesn't load at all, but other sites do load... and whenever I click the "login" button when I put my user and pass in, it doesn't load... Same happens with client on both test/normal servers... Help me please ,I can't load DSO/Test on ANY browser..
     
  2. Mal3ficent

    Mal3ficent Board Administrator Team Drakensang Online

    Hi @oOKellueHazeOo

    Are you having issues only when accessing Test Server?
    The game was facing connectivity issues but now all servers should be working normal.

    Cheers.
     
  3. oOKellueHazeOo

    oOKellueHazeOo Forum-Greenhorn

    It's still not working :/ , I click the play button and nothing happens then I click on the "big feature" server and it goes to error.. what am I going to do :/
     
  4. Mal3ficent

    Mal3ficent Board Administrator Team Drakensang Online

    What server is not working?
    "Big Feature" server is not for players. Only Devs can access that server.

    Cheers
     
  5. HelenWaite

    HelenWaite Forum-Greenhorn

    It's still not working. I can login and be in an Urban Area, but when I try to change locations, it errors out. [​IMG]
     
  6. oOKellueHazeOo

    oOKellueHazeOo Forum-Greenhorn

    I know, But im on browser now and it says "cannot retrieve game data, please contact technical support"
     
  7. Mal3ficent

    Mal3ficent Board Administrator Team Drakensang Online

    Guys, please tell me what server are you playing at?

    Cheers.
     
  8. oOKellueHazeOo

    oOKellueHazeOo Forum-Greenhorn

    Trying to log on browser or client, whichever works first and yes im trying to log into "normal build" and it doesn't work, but on browser it says "technical error while trying to receive game data" I've literally been trying for 5 and a half hours to try and make it work..
     
  9. BlackHat

    BlackHat Forum-Apprentice

    Stablebuild.

    We can login witout problem but when we click on PLAY nothing happens
     
  10. oOKellueHazeOo

    oOKellueHazeOo Forum-Greenhorn

    Yes! Exactly what is happening to me!
     
  11. Mal3ficent

    Mal3ficent Board Administrator Team Drakensang Online

    You will have to wait until it is available again.
    It is a Test Server, players have no privilege of having 24/7 access there.

    Cheers
     
  12. oOKellueHazeOo

    oOKellueHazeOo Forum-Greenhorn

    Make it clear that we cannot play it then simple.. Then there is no confusion. Thanks anyway


    ---MERGED---

    Do you have any information on when we can go on the test server? because I have nearly finished the mini events
     
    Last edited by moderator: Feb 18, 2017 at 12:58 PM
  13. Mal3ficent

    Mal3ficent Board Administrator Team Drakensang Online

    My previous answer is final.
    Cheers.
     
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