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i have launching problem

Discussion in 'Technical Support' started by reddenis, Oct 21, 2019.

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  1. reddenis

    reddenis Forum-Greenhorn

    what should i do ? the game was working since yesterday and now this [​IMG]

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    Last edited by moderator: Oct 21, 2019
  2. Sunlight

    Sunlight Board Administrator Team Drakensang Online

    Hey there @reddenis ,

    Welcome to the EN Forum! :)
    First of all, please, try to delete your temp files and install the game again. This is a very basic procedure that can help you.
    If those procedures do not help at all, you will have to consider to analyze which reasons are behind your D3D9 Device problem: Missing or invalid d3d9.dll registry entries; A virus or malware infecting the d3d9.dll file; Microsoft hardware failure or outdated graphics drivers. I would, for now, recommend to check the last one - your drivers.
    Let us know if the problem remains or not ;)

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