Payment and accounts

Hello everyone

Right now I have a big problem.

For about 2 weeks ago I bought 48.000 andermant in the store, so of course I thought that the money was taken from my bank. But then I got a message from Bigpoint saying that I owe them 49.99 euros because of the purchase not going through or else they would shut down my account.

The week after (last week) I made a new account because the other account wasn't that good and I just wanted to start over. So I made this new one and today I wanted to buy 3 days deluxe premium membership but apparently I can't use the mastercard I used in the older account and this it what it says trying to buy something:

Unfortunately, your bank or credit card data has been added to our blacklist, either at your request or due to a canceled payment.
Select another payment method here or contact Support.

And I did write to the support but when they respond and I have to log in to my ticket I can't even use the password they have sent me .... So I can't see what they have written to me...

I will appreciate any help Thank you!

 

Hello @silas2510 and welcome to DSO English forum.
I am afraid we cannot assist you with your ticket/issue here in the forum, only Support Officers can do that.
You will have to check your email and reply to their reply.
I will leave this thread open for the time being.

Cheers.

 

Hey thank you for responding.

This is what the support wrote to me:

[content removed]

But that doesn't make any sense because it is not frozen or blocked in anyway. I even just bought a game on steam and also went to the mall to buy stuff so it is not frozen. Maybe for this game it is, but that doesn't make sense that I have to contact my credit card provider?

 

Hello @silas2510
Please do not post details from support conversations in public.
We can't help you any further in the forum, therefore I am closing the thread.

Cheers.