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Bug Cinema Issues: April 2019

Discussion in 'Technical issues' started by shooger.sweet, Apr 2, 2019.

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  1. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    Hello lovely Farmers,

    Please be so kind and use this thread to report any Cinema related issues you encounter this month.

    Please note that the "no videos available" message is normal to have, this is not a bug, it just means you do not qualify for any offer.

    Also, please make sure your Shockwave movie player is up to date, as well as your Flash player, if you encounter black screens.

    For white blank screens, make sure you don't have a plugin blocking the content.


    For other issues with the cinema, in order to forward them to the Game Team, we will need the following details, so please use the template provided below for the reports, posting all the requested information, points 1 to 7:
    1) Short description of the issue experienced
    2) Time when it occurred (preferably in CEST)
    3) Country you are playing from
    4) Screenshot
    5) User ID
    6) Browser used
    7) Flash player version
    Please note that if you do not provide the details request, we won't be able to forward the issues to be taken care of. Please refrain from other comments and just collect the broken videos by providing all the requested details - not providing them and complaining that the videos are not being taken care of will not help :( . We appreciate your understanding and cooperation.

    May this Month be better, with less Cinema issues !

    Best regards,
    Your Farmerama Team
     
  2. Laurelei

    Laurelei Regular

    1) Augusta clips and all other movies stop rewarding points. There are several different movies. They play through completely and provide green completion buttons, but after two or three videos per day, there are no points awarded for watching them.
    2) Daily from March to present time, all times of day
    3) USA
    4) [​IMG]
    5) 27818843
    6) Google Chrome
    7) Flash is up to date

    This problem was reported multiple times in March and continues without resolution.
     
  3. Laurelei

    Laurelei Regular

    Just wanted to say that after no movies for several days, the movies have changed to Bristol Meyers Squibb but the same issue is happening; I only receive points for the first two movies watched, even though I can watch more and complete them by clicking the green buttons.
     
  4. mindy1701

    mindy1701 Exceptional Talent

    I continue to have the same problem as farmer Laurelei mentions above. Now there is yet another wrinkle: my cinema only resets every other day instead of every day. It is supposed to reset every 24 hours, just as the main game does, but the cinema has been continuing where it left off the previous day. Then, on day 2, it starts over.
    2. all day, every day 24/7
    3. US
    5. ID: 44197939
    6. Firefox
    7. Flash is up-to-date 32.0.0.101
     
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