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Bug Cinema Issues

Discussion in 'Help Archive' started by teddy.bear, Mar 18, 2015.

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  1. teddy.bear

    teddy.bear Team Leader Team Farmerama EN

    Hello Sheriziya :)

    As long as you get the points for your time - it should be fine! Normally though, videos only should load. In English :p

    Thank you very much for the screenshot!
    Best regards,
    teddy.bear
     
    IVANCICA30 likes this.
  2. Sheriziya

    Sheriziya Forum Master

    Thanks for confirming that, Teddy. I do live in the Netherlands, though I use the American server. I don't know if that makes a difference? I noticed I've gotten several videos in Dutch as well. So perhaps it's more living place related than server related?
     
    IVANCICA30 likes this.
  3. teddy.bear

    teddy.bear Team Leader Team Farmerama EN

    Dear Sheriziya,

    The language you play in does not make any difference - the offers are based on location (geo IP), so in this case, my apologies - yours should be in Dutch indeed.
    Best regards,
    teddy.bear
     
    IVANCICA30 likes this.
  4. MissSmartyPants

    MissSmartyPants Padavan

    Hi Teddy :),
    My videos have been playing in Spanish lately. I know the offers are based on location (I'm in the USA)...and although there are certainly a lot of Spanish speakers who live here, I am not one of them :p. Is there anything I can do to change the offers to English (the official language of all 50 states)? I know there's probably nothing you and your team can do, I'm just wondering if you have any advice about what I might be able to do. Thanks! (or should I say "gracias"?) xD
     
    SillyGuy and IVANCICA30 like this.
  5. teddy.bear

    teddy.bear Team Leader Team Farmerama EN

    Hola MissSmartyPants :p

    You know what the funniest thing is? I have seen quite a few times mentioned by the ES team that their community does not have videos available. So you are stealing them xD !

    There is nothing you can do on your end, the videos should be in English, only Latin America should have them in Spanish. I hope you at least can get movie points from them :) But I will report it either way - if you could point out a couple of examples though, it would be very much appreciated.
    Best regards,
    teddy.bear
     
    IVANCICA30 and MissSmartyPants like this.
  6. MissSmartyPants

    MissSmartyPants Padavan

    Ha ha Teddy, perhaps the ES community has our missing English videos...we could make a trade!! xD I am indeed able to still get movie points from them, so it's not a complete loss. They're not all in Spanish, just some of them. I haven't been paying too much attention to which ones were in Spanish, although I do remember a day or two ago it was an ad for scented (!!) trash bags. Next time it happens, I'll do two things:
    1. Make note of the exact ad
    2. Make a margarita :pxD

    Muchos gracias for your help! ;)
     
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  7. teddy.bear

    teddy.bear Team Leader Team Farmerama EN

    xD Señorita SmartyPants, :p You forgot the most important part xD Sharing the notes, and of course, the margarita!

    Thank you for your help - I will try to find the scented trash bags (filled with manure and pheromones? :wuerg: ) ad, and report it.

    PS: There is a "song" that reminds me of your siggy every single time - lookup Weird Al Yankovic - Word Crimes and play it while muting the Spanish ads

    Best regards,
    teddy.bear
     
  8. feelfree2win

    feelfree2win Forum Master

    just watched a video and received my reward. had to scroll the video page down to see the green success tab, never had to do that before. i wonder if that is why i didnt get my rewards before.
     
    IVANCICA30 and Sweet_Cassiopeia like this.
  9. teddy.bear

    teddy.bear Team Leader Team Farmerama EN

    Hello feelfree2win :)

    This happened before - one of our lovely players pointed it out in the past, and this could be an issue as well. I am not sure if this can be fixed but it would be a great idea to keep an eye on the scrollbar as well.
    Best regards,
    teddy.bear
     
    IVANCICA30 likes this.
  10. feelfree2win

    feelfree2win Forum Master

    watched another video and not only scroll down for the green success tab but the actual video as well. i could only see a quarter of the video, i had to scroll the video down and to the right to see what it was about. seems the screen resolution is all out of whack for the video.
     
    IVANCICA30 likes this.
  11. IVANCICA30

    IVANCICA30 Regular

    hi Teddy i am happy to report that cinema is working and that i did watch 5 videos for water yesterday and get points for them all :inlove: thank you for fixing cinema :D:D:D:D:inlove:
     
  12. feelfree2win

    feelfree2win Forum Master

    sorry to say, black screen just now.
     
    IVANCICA30 likes this.
  13. Sheriziya

    Sheriziya Forum Master

    I got a black screen just now too, while I watched one (or was it two) other videos today with success.

    Same black screen as I reported before, so I guess I don't need to take another screenshot. :)
     
    IVANCICA30 likes this.
  14. feelfree2win

    feelfree2win Forum Master

    last 2 vids worked fine,
    now black screen then no vids available then black screen again, oh well hit and miss.
     
    Last edited: Mar 26, 2015
    IVANCICA30 likes this.
  15. teddy.bear

    teddy.bear Team Leader Team Farmerama EN

    Hello IVANCICA30, :)

    You are most welcome :p But I did nothing! I am glad the problem was fixed though - good luck earning lots of points.
    Hello feelfree2win and Sheriziya :)

    Thank you both very much for the update - I am happy that you have started earning points, but I am sorry not all the videos work. This is exactly why we need you to follow the template given for the reports :oops: this will help us identify the trouble-video(s) and report them to be taken care of.
    Best regards,
    teddy.bear
     
    IVANCICA30 likes this.
  16. upseydaisy

    upseydaisy Forum-Greenhorn

    Unsupported Size for Ad Unit.
    Ad unit is currently 425x150. Minimum supported size is 300x250.

    that's all I seem to get
     
    IVANCICA30 likes this.
  17. teddy.bear

    teddy.bear Team Leader Team Farmerama EN

    Hello upseydaisy, :oops:

    Could you please provide a full report, as requested in the first post of this thread? Also, please be so kind and let us know when did this start happening.
    Best regards,
    teddy.bear
     
    IVANCICA30 likes this.
  18. sami1830

    sami1830 Forum-Greenhorn

    I am getting the same error message as Upseydaisy. this started happening today when you click to play a movie it says please wait for a few seconds then a box appears "Unsupported Size for Ad Unit.
    Ad unit is currently 425x150. Minimum supported size is 300x250."
    then that's it
     
    IVANCICA30 likes this.
  19. teddy.bear

    teddy.bear Team Leader Team Farmerama EN

    Hello sami1830 :(

    The answer is the same, I am afraid - we will need the full report, as advised in this post.

    Thank you very much, we are looking forward to more details from you.
    Best regards,
    teddy.bear
     
    IVANCICA30 likes this.
  20. austg

    austg Someday Author

    I have always gotten the no videos available.:cry:
    Since it was posted that this a problem b/c of using bigfish to access game...:eek:
    Can I log in through somewhere else or would I have to start all over again?
    Just went to farmerama.com and I could not log in with my current userid.
    Thanks:D
     
    IVANCICA30 likes this.
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