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Bug Cinema Issues

Discussion in 'Help Archive' started by teddy.bear, Mar 18, 2015.

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  1. tinkingbell

    tinkingbell Forum-Greenhorn

    As you can see from the screen shot that is what is happening after the please wait box goes.
    time 21.00 onwards been trying for an hour.
    Country = UK
    User ID Tinkingbell
    Browser .. first tried with firefox so changed to explorer same issues in both
    Also tried 3 different pc's
    IVANCICA30 likes this.
  2. teddy.bear

    teddy.bear Team Leader Team Farmerama EN

    Hello austg :oops:

    The accounts created through 3rd parties will not be able to login through farmerama.com directly :( The direct login on our website works only for accounts set up through it - this would mean that you need to start over.
    Hello tinkingbell :)

    Thank you very much for the report. Is there a screenshot that you wanted to attach to your post? I see you mentioning it but no screenshot was included.
    Best regards,
    IVANCICA30 likes this.
  3. ck_in_nova*2

    ck_in_nova*2 Forum-Greenhorn

    1) Short description of the issue experienced: Click on it. It appears to be starting a video, but then nothing appears, it's just a black box.
    2) Time when it occurred (preferably in CET): It's been happening for DAYS! No specific time. It happens all different times of the day. I haven't viewed a video in at least 3 days maybe 4.
    3) Country you are playing from: USA
    4) Screenshot
    5) User ID: 51013054
    6) Browser used: Chrome on a Chromebook and Chrome on a Windows 7 desktop computer
    IVANCICA30 likes this.
  4. teddy.bear

    teddy.bear Team Leader Team Farmerama EN

    Hello ck_in_nova*2,

    Please be so kind and make sure that your Shockwave movie player is up to date, as the black screen is often caused by an outdated version of the player.
    Best regards,
    IVANCICA30 likes this.
  5. ck_in_nova

    ck_in_nova Forum-Greenhorn

    There are 3 of us in my household who play Farmerama. One can now get videos, but I still can't. It has gone on for DAYS! Please, can you fix it for me? My id is 50906783.
    IVANCICA30 likes this.
  6. ck_in_nova*2

    ck_in_nova*2 Forum-Greenhorn

    There are two other members of my household who also play Farmerama. One is now able to view videos. Please give my account. My id is 51013054. Thank you.
    IVANCICA30 likes this.
  7. teddy.bear

    teddy.bear Team Leader Team Farmerama EN

    Are you playing from the same internet connection and/or computer? You might want to log into the trouble account before the other two - some offers are unique / IP or device.

    Best regards,
    IVANCICA30 likes this.
  8. ck_in_nova

    ck_in_nova Forum-Greenhorn

    Hi Teddy Bear,

    I checked it and it is. I also cleared my browser of history, cookies, etc. All to no avail. :(
  9. teddy.bear

    teddy.bear Team Leader Team Farmerama EN

    I am a bit confused by your accounts - you have reported one out of three accounts having problems but the posts are changing from one account to another - please clarify what issue is experienced, with which account. :oops:

    Best regards,
  10. clkinarlington

    clkinarlington Forum-Greenhorn

    Still waiting for Cinema to work again... ID 52104269

    Just to clarify... All 3 accounts are not able to play the Cinema. The accounts are:
    User: clkinarlington ID: 52104269
    User: ck_in_nova ID: 50906783
    User: ck_in_nova*2 ID: 51013054

    We use a Windows 7 Desktop and an Acer Chromebook. It doesn't work on either. Flash version 17,0,0,134 is installed on the Windows 7 desktop and that is the latest version. The Cinema worked most of the time before this crazy time, so I don't understand and am quite frustrated.

    On the Windows 7 desktop, we have tested it in Chrome Version 41, Firefox Version 37, and Internet Explorer 11... all to no avail.
    Last edited by moderator: Apr 10, 2015
    ck_in_nova*2 likes this.
  11. grllvs2hnt

    grllvs2hnt Padavan

    Have watched the video 10 times using google chrome in USA and have rec'd NO awards
    ID # 47523189
    thank you
  12. teddy.bear

    teddy.bear Team Leader Team Farmerama EN

    Hello clkinarlington :oops:

    I have checked all your account logs and I noticed that on the first 2, no videos worked or gave rewards since the 1st of April, and on the last one, the last time you received movie points was on the 7th, 4 days ago - for 2 movies.

    This might add to your frustration - but the movie you might get could be the same, sadly I cannot determine it in this case, because I cannot access it :( All I can advise you is to keep trying, because with 1-2 attempts per day you might be unlucky to get the same offer. I know this will sound bad and I apologise. I will forward your details and hopefully the game team can determine the videos causing problems.
    Hello grllvs2hnt, :oops:

    Thank you for bringing this to our attention - I will report this and forward your details.
    Best regards,
  13. clkinarlington

    clkinarlington Forum-Greenhorn

    Still having the problem with the Cinema. All 3 of us in my household have the same problem. I am just so frustrated I can't stand it. This has gone on for at least 2 if not 3 weeks. I have to wonder if this is just a sneaky way to force players to buy Barnyard Bills. Not in my budget, thank you. Is there a way to cancel my account? Or do I simply stop using it?

    Thank you.

  14. teddy.bear

    teddy.bear Team Leader Team Farmerama EN

    Hello clkinarlington, :oops:

    To avoid frustration, it might be best to not use it for a short while, then try again, several times a day. I apologise for the inconvenience, but there is not much else we can do apart from reporting and waiting. :(
    Best regards,
  15. Sheriziya

    Sheriziya Forum Master

    Errrr..... I think I found a new Issue (?):
    1) Short description of the issue experienced: Message that offer is not available anymore
    2) Time when it occurred (preferably in CET): Approximately 15:30PM CET
    3) Country you are playing from: Netherlands
    4) Screenshot
    5) User ID: ID: 52194132
    6) Browser used: Firefox

    I don't think I've ever seen this message before in the Cinema. Isn't the cinema supposed to play videos instead of offering us something? It almost sounds like a survey for free BB or something like that was supposed to pop-up.

    Was I supposed to get a video and did something go wrong? Or weren't there any videos and was I supposed to get the normal message about there not being any videos (I don't remember the exact message)?
  16. BlackCaviar

    BlackCaviar Count Count

    I've seen this message many times. If you try again almost immediately, you will sometimes get the "No videos available". Usually waiting a bit will get you another video to watch.
    -Mir85- likes this.
  17. teddy.bear

    teddy.bear Team Leader Team Farmerama EN

    Hello Sheriziya, :oops:

    Thank you very much for the report, this should indeed not happen. Expired offers are just like broken videos (black/white screens).
    Dear BlackCaviar, :oops:

    If you have this happening again, please be so kind and do let us know if possible, especially if it happens more than once.
    Best regards,
    BlackCaviar likes this.
  18. dustydi1

    dustydi1 Someday Author

    The black box appears with an X, which I click on and nothing happens. This has been going on for over a month. Everything is up-dated on my computer. Reside in the USA, WASH. state. If you do not want to give out the rewards, then shut the movies down; as it is a waste of my and everyone's time.
  19. Billie_Sue

    Billie_Sue Forum-Apprentice

    1) Goes to Video press to play does nothing
    2) 10
    3) United State
    4) Screenshot
    5) Billie_Sue
    6) Google Chrome

    This has been almost a week now that it is not working.
  20. Sheriziya

    Sheriziya Forum Master

    I just ran into the same problem as earlier. Quoting my previous post and adjusting where necessary:

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