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Bug Cinema Issues

Discussion in 'Help Archive' started by teddy.bear, Mar 18, 2015.

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  1. Sheriziya

    Sheriziya Forum Master

    Just checking: Is it correct the Almo Nature Video doesn't give any points? Cause that's the only video I get to see and I'm getting no points for it. Not sure if it's a bug or not, hence my question here since we've got a cinema bug thread anyway :)

    Description: no points awarded with only video repeatedly shown.
    Last time I watched it: Today, 4:05pm CET (approximately)
    Country: Netherlands
    Screenshot: I assume that's not necessary in this case. Wouldn't even know what to take a screenshot of.
    User ID: 52194132
    Browser: Firefox
  2. teddy.bear

    teddy.bear Team Leader Team Farmerama EN

    Hello everyone, :oops:

    Thank you all for your reports. Please do remember to follow the structure, it is relevant in every case.

    Also, of course, all the videos are expected to give points so if you stumble upon one that doesn't, please do report it.
    Best regards,
    Sheriziya likes this.
  3. feelfree2win

    feelfree2win Forum Master

    black screen with loading going round and round
    past couple hours
    feelfree2win 52596567
  4. Sheriziya

    Sheriziya Forum Master

    Thanks for confirming that, Teddy. Since this is the case, what should you take a screenshot of? We get to see the video, but after that there's nothing to see in the log, nor does the amount of moviepoints go up in the cinema screen, but I assume that's not a screenshot you're looking for, or is it?

    Thanks for the help!​

    Errr... Just to make sure this gets noticed I'm replying instead of editing my previous post:

    Here's one I've never seen before:
    Description: No video, instead I got a "status 500 Error message" (See screenshot)
    Time: About 14:00h PM CET and exactly 15:04 PM CET (Just tried it again, too bad it didn't work. I could really use those extra MP to get that one Obatza recipe :) )
    User ID: 52194132
    Browser: Firefox
    Last edited by moderator: Apr 30, 2015
  5. bygo_cris

    bygo_cris Count Count

    Hi. I made some game with eyes at cinema and I didn't receive movie points.
    Description: Some game with eyes. At the end some error occurred. No movie points.
    Time: About 14:40 PM CEST
    User ID: 25059426
    Browser: Chrome

    I didn't manage to make screenshot to error too.
  6. supplysally

    supplysally Forum-Apprentice

    I have had this problem for about a week or more. On and off. I push PLAY, it acts like it's playing (the bar at bottom moves) blank black screen and it stops about 3 seconds from the finish and then shows PLAY AGAIN. When I push play again, it does the same thing.
    Thurs. April 30th 8:32:45 PM CEST USA screen shot (don't know how to attach it, I did take one) supplysally #40504976 and using Firefox browser.
    Thank you.

    P.S. I had the same results on Wed. April 29th 11:15:31 PM CEST; USA; no screenshot; supplysally #40504976 and using Firefox browser.
  7. teddy.bear

    teddy.bear Team Leader Team Farmerama EN

    Thank you all for the reports.

    Hello Sheriziya,

    The screenshot always has to be taken of the cinema window, as we have to attach it to our reports. If the movie is working but not giving points, it will show the video and it will be a lot easier to identify the problem - video. I hope this helps.
    Best regards,

    - closing thread as we open a new one for the new month -
    bygo_cris likes this.
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