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Announcement Maintenance

Discussion in 'Official Announcements' started by shooger.sweet, Apr 10, 2019.

Dear forum reader,

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  1. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    Howdy Farmers,

    We are sorry, but due to technical issues with the game, we have gone into maintenance.
    The Game Team is working to fix the issues and as soon as we will update you as soon as we have news​

    Best Regards,
    Your Farmerama Team
     
  2. Farmers.Almanac

    Farmers.Almanac Board Administrator Team Farmerama EN

    Howdy Farmers,

    To give you an update about what is happening with the game:

    First: All events will be prolonged and the new end times will be posted as soon as possible.

    Second: The technical issues have been identified and a fix is currently being worked on to establish game play as soon as possible.

    We will keep you updated as we have more information.
    Best Regards,
    Your Farmerama Team
     
    AMN50, IVANCICA30 and Nala777 like this.
  3. Farmers.Almanac

    Farmers.Almanac Board Administrator Team Farmerama EN

    Howdy Farmers,

    Maintenance was switched off, but the issues have returned, so we need to go back into maintenance to establish stable game play.

    There will be compensation for the issues and more information will be provided tomorrow.

    We appreciate your patience and understanding while the problems are being sorted out.
    Best Regards,
    Your Farmerama Team
     
    IVANCICA30, AMN50, kantar76 and 3 others like this.
  4. Farmers.Almanac

    Farmers.Almanac Board Administrator Team Farmerama EN

    Hello Farmers :)

    The technical issues have been resolved, maintenance has been switched off, and the game is now live again.

    More information regarding compensation will be provided tomorrow.

    Event end times will be posted in their respective threads.

    EventCurrent End DateNew End Date
    Superfeed Sale2019-04-10 22:00:00 2019-04-11 11:00:00
    Babyboom2019-04-10 22:00:002019-04-11 11:00:00
    Mill Subscription2019-04-11 11:00:002019-04-11 17:00:00
    Bedtime Odyssey2019-04-16 14:00:002019-04-16 20:00:00
    Woolytop's Vacation2019-04-16 14:00:002019-04-16 20:00:00
    Barnyard Bills Mix Sale2019-04-15 14:00:002019-04-15 20:00:00

    We are sorry for the inconvenience these issues have caused. We appreciate your continued patience and understanding as things are sorted out and resolved.
    Best Regards,
    Your Farmerama Team
     
  5. Farmers.Almanac

    Farmers.Almanac Board Administrator Team Farmerama EN

    Hello Farmers :)

    Here is an update to yesterday's technical issues and prolonged maintenance:

    Abuse of the exploit: We are currently in the situation that those users who drastically misused the bug leveled up enormously and gained a huge advantage. We are working on a solution to remove level ups from the users accounts which abused the exploit. This is a complex task and we cannot give you specifics about when it will be completed.

    BB Tree: There were users who misused the bug and have gained extra Barnyard Bills. We have identified those users and the Barnyard Bills will be deducted from their account. If they already spent the BB, they may have a negative balance.

    Golden Bananas: There are also reports of users receiving too many Golden Bananas. Those extra Golden Bananas will be removed from accounts.

    More information regarding compensation will follow.
    Best Regards,
    Your Farmerama Team
     
    AMN50 and IVANCICA30 like this.
  6. Farmers.Almanac

    Farmers.Almanac Board Administrator Team Farmerama EN

    Hello Farmers :)

    We recognize that yesterday's game issues were inconvenient and caused a bad gaming experience. The following compensation will be available to all players and can be collected once via the News page:

    1 * 12 Hour Harvest Helper Coupon
    50 Super Grow
    50 Suzy's Super Grow
    2 EP/TEP Harvest Bonus S
    3 Carrot Apple Chutney
    5 Party Spins
    50 Power Feed
    3 Galaxy Gate (if claimed after the event, it will be exchanged as per FAQ amounts)
    3 Power Core (if claimed after the event, it will be exchanged as per FAQ amounts)

    Starts: Thursday, 11th of April at 16:00 CEST (UTC +2)
    Ends:
    Thursday, 18th of April at 14:00 CEST (UTC+2)
    Best Regards,
    Your Farmerama Team



     
    Last edited: Apr 11, 2019
    AMN50, Willow, Oops-a-Daisy and 5 others like this.
  7. Farmers.Almanac

    Farmers.Almanac Board Administrator Team Farmerama EN

    Hello Farmers :)

    Here is another update with information regarding the next steps for the accounts that exploited the bug yesterday.

    We will run 2 scripts for minimizing the damage regarding the abuse of the exploit:
    Information on how the two scripts will work:

    1. Script for fixing too much mainland EP:
      • All users who received more than one level Up between yesterday’s sync and the second maintenance
      • We reduce the users' EP by the difference in EP needed between the first reached level and the last reached level and update the level accordingly
      • We remove the stars and BB based on the difference between the current level and the level after the removal of EP, the Crate O' Wonder Trees which were obtained will be deducted manually, as well as the content after the user opened those – this can take a while though as it will be done manually
    2. Script for fixing too much TEP:
      • All users who received more than one level Up between yesterday’s sync and the second maintenance
      • We reduce the users' TEP by the difference in TEP needed between the first reached level and the last reached level and update the level accordingly
      • We remove the Golden bananas based on the difference between the current level and the level after the removal of TEP
    This way we don’t remove EP/TEP that the user received after the exploit was fixed.

    Furthermore we will ban users who massively abused the bug until Monday morning at 10 am. The bans will be executed tomorrow during the day.
    Best Regards,
    Your Farmerama Team
     
    AMN50, IVANCICA30 and shellhappybj like this.
  8. Farmers.Almanac

    Farmers.Almanac Board Administrator Team Farmerama EN

    Hello Farmers :)

    The scripts have been completed and the bans have been administered.
    Best Regards,
    Your Farmerama Team
     
    IVANCICA30 and AMN50 like this.
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