FAQ The Bank

Discussion in 'Payment FAQ's' started by teddy.bear, Nov 5, 2013.

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  1. teddy.bear

    teddy.bear Team Leader Team Farmerama EN


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    The Bank is located in the city, you can access it by clicking on the building on the city, alternatively you can get access by clicking on the bank icon on your left-hand toolbar or your BB total on your top toolbar.
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    Game Currency
    There are two types of game currency in Farmerama:
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    Country coins (CC)
    and
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    Barnyard bills (BB)
    There are several ways to obtain BBs, but the main way to get them in any reasonable quantity is to buy them in the bank.

    * What can I get at the Bank?
    When you enter the bank through the city, you will see this screen initially

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    As well as Barnyard Bills, there are several things that can be bought at the bank:
    • Buy BBs through the fast pay slider
      Select the amount of BBs you want to buy, and you will see the price displayed.
    • Purchase BB packs
      Purchase BBs with 'real money'. Various other items are also available for purchase. Payment methods and packages are country dependent.
    • Premium Farmers
      Purchase a Silver, Gold or Diamond premium membership
    • Cash for Action
      Earn BBs through 3rd parties by completing special offers.
      • Note: BP can not be held responsible if these partners delay in delivering your Game Currency. In cases of problems, you will need to contact the partner site support to request your BBs, via the support form available in the Cash for Action area. Please be careful with these offers.
     
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  2. teddy.bear

    teddy.bear Team Leader Team Farmerama EN


    Exchanging BBs for CCs

    Click on the plus sign under your CC amount and you will have the option for exchanging BBs for CCs:

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  3. teddy.bear

    teddy.bear Team Leader Team Farmerama EN


    Purchasing Items

    When purchasing BBs or other items from the bank, the process is pretty much the same.

    Note: The items, layout and cost of the items may vary depending on the country you are based in.
    • If you are buying Barnyard Bills (BB) from the bank for the first time, you can use a promotion code to get a 10% bonus in BB.
      When you use one of these promo codes, the player who posted the code will also get some bonus BB. When you've finished your transaction, be sure to share your own promotion code so another first time BB buyer can benefit.
    First choose the items that you wish to purchase and add them to your cart.
    You can add multiple items to your cart and pay for them in one go (this is not always possible for limited items bought via the billboard or a game pop-up)

    Use the tabs at the top of the bank screen to browse the various categories, remember you may need to use the scroll button to see all the tabs.

    Details of the items can be seen by clicking on the blue "i" symbol.

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    Certain packages may be displayed on multiple pages. Click the green arrows to navigate between them.

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    Once you have chosen the items you wish to purchase, click the 'complete purchase' button. The packages and costs vary from country to country.
     
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  4. teddy.bear

    teddy.bear Team Leader Team Farmerama EN


    Paying for your purchases

    Once you have clicked the 'complete purchase' button and chosen you payment method you will have one of the following options.

    Please Note: These will vary depending on your country, and the may be in a different order and look slightly different

    Paying by Credit Card

    This is a safe method of making payments, where Bigpoint holds your card details, you also have the option to store you card details to make future payments quicker and get a Barnyard Bills bonus (country dependent).
    Once you click on the Credit Card option you will get the following screen:
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    Complete the details and press the 'Pay' button and follow the on-screen prompts. To enable FastPay (if available in your country), please check the tick box:

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    Complete the purchase by inserting your credit card details. Please note that these details are confidential, do not share them in forum, IGMs or chat!
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    Other Methods
    For other methods that may be available in your country, select the desired payment method and follow the on-screen directions.
     
  5. teddy.bear

    teddy.bear Team Leader Team Farmerama EN


    Status & Cancellation

    If you have a premium package and click on the Premium packages on the Bank, you will be notified before it expires.

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    You can check on its status and renewal date from the bank by clicking the 'Status & Cancellation' button above your shopping cart.

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    If you wish to cancel the automatic renewal of the package,
    please use the Cancel link next to the Active status. You have to cancel an active Package 14 days before its expiration; otherwise the package will be extended.

    You can also delete and stored card details that you have stored in the system from here. Please remember that deleting your stored card data will not give you the FastPay bonus at the next transaction anymore.

    Any previous purchases made will also have provided you with a 10% BB promotional code, this is not a code that you can use, but may be passed on to players who have not previously made a purchase from the bank. When used by another new player, both you and the player will receive the 10% extra BB amount (for example, a new user purchases 300 BBs and uses your code. The player will receive 330 BBs and you will receive 30 BBs).
     
  6. teddy.bear

    teddy.bear Team Leader Team Farmerama EN


    Contacting Payment Support

    Due to the sensitive nature of financial details, we are unable to deal with these on the forum. We therefore suggest that if you have any problems with a payment you have made, then you need to raise a payment support ticket. If you are unable to make a payment, then please contact the general support.

    Click on the 'contact support' button, choose a category and complete the form with as much detail as possible. Some of the details will already be filled in, please check these are correct.
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    Once you have filled in the form, hit the send button. You will receive a confirmation email, and somebody will look into the problem for you and be in touch, normally within a day, at which point they may request further information.
     
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