Contact Customer Care

Contact Customer Care
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If you are experiencing game, account, or payment problems, you can contact the Customer Care Team

At the bottom of your back pages (the pages other than the Sea Chart), you will find the word "Support". This is located in the lower right corner of your pages, in fine print. Click on this word.
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Your contact form will then appear
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Select the type of problem/issue from the drop-down box, so it is forwarded to the correct team
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If you have a question about a payment, please select the menu entry "Payment Problem". Your request will be processed by our Payment Support Team

E-mail​

You email address should automatically be placed here for you. Ensure that it is the correct email
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Description​

Give a detailed explanation as to what the problem is. You may want to include information from your Logbook
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Code​

Please enter the characters that are shown in the code box. This security code stops external programs from automatically sending mass e-mail requests.​

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Click "Send".



After you have sent it, you will receive a "Your inquiry was sent" pop-up window



Go to your non-game, personal email account. You will see the automatically generated reply. You will find your ticket number from our Customer Care Team on it. This is to inform you that they have received your query.

They will then investigate your problem/issue, and email you back as soon as possible​

Please do not send multiple tickets. This will only slow the process of solving your problem.​