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Support Empty Chests

Discussion in 'General Discussion' started by Seren, Oct 7, 2019.

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  1. Seren

    Seren Team Leader Team Seafight

    Empty Chests
    Ahoy Pirates,

    As we are aware that some treasure chests that award premium is not being added to accounts, we are setting up this post to help resolve issues quicker.

    Please add below your ID and a copy of your log book where it says that you have opened a chest but no shows no reward with it.

    We will then gather all information required and forward it in a list to get the reward added.

    It appears this error has occurred since the Patch on Friday the 4th of October 2019.

    Example:

    39/12345678

    2019-10-04 23:59:59 1x Treasure chest key was/were removed. Reason: Chest opened.
    2019-10-04 23:59:59 You opened a locked chest.

    If you have more than one chest that is missing premium please post a new post, do not edit your old post.

    Your Seafight Team.
     
  2. Sea~Stream

    Sea~Stream Someday Author

    39/18469727

    2019-10-06 05:12:54
    1x Treasure chest key was/were removed. Reason: Chest opened.
    2019-10-06 05:12:54
    You opened a locked chest.

    2019-10-06 05:27:44
    You opened a locked chest.
    2019-10-06 05:27:44
    1x Treasure chest key was/were removed. Reason: Chest opened.


    2019-10-06 05:25:16
    You opened a locked chest.
    2019-10-06 05:25:16
    1x Treasure chest key was/were removed. Reason: Chest opened.



    And thanks Seren​
     
    Last edited: Oct 7, 2019
  3. Tarzanascus

    Tarzanascus Forum-Greenhorn

    2019-10-06 20:11:20
    1x Treasure chest key was/were removed. Reason: Chest opened.
    2019-10-06 20:11:20
    You opened a locked chest.

    14/16599885
     
  4. gompie1956

    gompie1956 Forum-Greenhorn

    2019-10-05 10:05:44
    Je hebt een gesloten kist geopend.
    2019-10-05 10:05:40
    1xSchatkistsleutel is/zijn verwijderd. Reden: Geopende schatkist.
    2019-10-05 10:59:46
    Je hebt een gesloten kist geopend.
    2019-10-05 10:59:46
    1xSchatkistsleutel is/zijn verwijderd. Reden: Geopende schatkist.

    both not added to my account

    user
    284/39966663
     
  5. lude1962

    lude1962 Regular

    1353/42400001

    You received 9266 x Gold.
    2019-10-05 06:24:46
    1x Treasure chest key was/were removed. Reason: Chest opened.
    2019-10-05 06:24:46
    You opened a locked chest.

    and again
    2019-10-05 12:51:22
    1x Treasure chest key was/were removed. Reason: Chest opened.
    2019-10-05 12:51:22
    You opened a locked chest.
     
  6. thechamp

    thechamp Forum-Greenhorn

    74/36235060

    2019-10-04 22:02:01
    1xKistenøgle er blevet fjernet. Årsag: Kiste åbnet.
    2019-10-04 22:02:01
    Du har åbnet en lukket kiste.

    2019-10-07 18:45:34
    1xKistenøgle er blevet fjernet. Årsag: Kiste åbnet.
    2019-10-07 18:45:34
    Du har åbnet en lukket kiste.

    2019-10-07 21:36:54
    Du har åbnet en lukket kiste.
    2019-10-07 21:36:54
    1xKistenøgle er blevet fjernet. Årsag: Kiste åbnet.
     
    Last edited: Oct 7, 2019
  7. GHOST~FIGHTER_DIPLO

    GHOST~FIGHTER_DIPLO Forum-Greenhorn

    40/2580253
    didnt copy them sry so now its not possible to find=))

    Without the copy of log book we are unable to assist you at this time.
     
    Last edited by moderator: Oct 7, 2019
  8. PLAY-0N

    PLAY-0N Forum-Apprentice

    2019-10-06 13:04:28
    You opened a locked chest.
    2019-10-06 13:04:28
    1x Treasure chest key was/were removed. Reason: Chest opened.

    2019-10-06 12:34:42
    You opened a locked chest.
    2019-10-06 12:34:42
    1x Treasure chest key was/were removed. Reason: Chest opened.

    2019-10-05 10:19:07
    You opened a locked chest.
    2019-10-05 10:19:07
    1x Treasure chest key was/were removed. Reason: Chest opened.

    USER: PLAY-0N
    ID: 39/33211018
    Server GB1

    Thank you so much for the kind appreciation for us players Seren, all good wishes to you and all the team behind you making this happening :)
     
  9. micmort

    micmort Forum-Apprentice

    74/20324631

    2019-10-06 18:19:49
    Du har åbnet en lukket kiste.
    2019-10-06 18:19:49
    1xKistenøgle er blevet fjernet. Årsag: Kiste åbnet.
     
  10. Shelby1

    Shelby1 Board Administrator Team Seafight

    UserID: 39/12994878

    2019-10-07 03:15:51
    You opened a locked chest.
    2019-10-07 03:15:51
    1x Treasure chest key was/were removed
     
  11. Shelby1

    Shelby1 Board Administrator Team Seafight

    39/9332138

    2019-10-07 03:03:44
    You received 9689 x Gold.
    2019-10-07 03:03:34
    You opened a locked chest.
    2019-10-07 03:03:34
    1x Treasure chest key was/were removed. Reason: Chest opened.
    2019-10-07 03:03:18
    You received 4464 x Gold.
     
  12. AxeL»1«

    AxeL»1« Forum-Apprentice

    1353/42399835

    2019-10-08 06:48:06
    1x Treasure chest key was/were removed. Reason: Chest opened.
    2019-10-08 06:48:06
    You received 1 x Treasure chest key.
     
  13. Kosova***

    Kosova*** Regular

    I had same problem, i got 7 days premium like few days ago but on my premium membership it didn't count. It happend when we had lags!

    Without the copy of log book we are unable to assist you at this time.
     
    Last edited by moderator: Oct 8, 2019 at 6:43 PM
  14. Bawdyn

    Bawdyn Board Analyst

    39/9332138

    2019-10-05 02:31:50
    1x Treasure chest key was/were removed. Reason: Chest opened.
    2019-10-05 02:31:50
    You opened a locked chest.

    2019-10-06 07:23:43
    1x Treasure chest key was/were removed. Reason: Chest opened.
    2019-10-06 07:23:43
    You opened a locked chest.

    2019-10-07 03:03:34
    You opened a locked chest.
    2019-10-07 03:03:34
    1x Treasure chest key was/were removed. Reason: Chest opened.
     
  15. Seren

    Seren Team Leader Team Seafight

    Ahoy Pirates,

    We have fixed the issue that premium from treasure chests was not being booked (since 4th October).

    We will book it via a scrip in the next days.

    Your Seafight Team
     
    Bawdyn likes this.
  16. Swift

    Swift Board Administrator Team Seafight

    Ahoy,

    As this issue is being resolved by a script, this thread shall now be closed.

    Happy Sailing!

    ~Closed~
     
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