Premium not received

Discussion in 'Help' started by lude1962, Oct 5, 2019.

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  1. lude1962

    lude1962 Forum Commissioner

    On seachart , message you'll soon be receiving premium for 7 days
    No message saying premium received
    2019-10-05 06:27:08
    You received 237339 x Gold.
    2019-10-05 06:25:07
    You received 9266 x Gold.
    2019-10-05 06:24:46
    1x Treasure chest key was/were removed. Reason: Chest opened.
    2019-10-05 06:24:46
    You opened a locked chest.

    1353/42400001
     
  2. lude1962

    lude1962 Forum Commissioner

    and again
    2019-10-05 12:51:22
    1x Treasure chest key was/were removed. Reason: Chest opened.
    2019-10-05 12:51:22
    You opened a locked chest.
     
  3. Sea~Stream

    Sea~Stream Active Author

    39/18469727

    I've collected atleast 3 premium chests with no premium being added

    And again at 05.27 and 05.32 6/10/2019
     
    Last edited: Oct 6, 2019
  4. bodean

    bodean Forum Pro

    did you check on the home page at top right corner? just a suggestion, hope you get your premium. if not try contacting support.
     
  5. Bawdyn

    Bawdyn Forum Ambassador

    Happened twice to me as well, it says on the sea that I got 7 days premium, but log book says nothing and the expiry date on my home page remains unchanged.

    2019-10-06 07:23:43
    1x Treasure chest key was/were removed. Reason: Chest opened.
    2019-10-06 07:23:43
    You opened a locked chest.
     
  6. Christen-Kold

    Christen-Kold Forum Apprentice

    It happened to me as well GB server

    It´s ok just give us a voucher instead with some good stuff.

    Christen-Kold
     
  7. micmort

    micmort Forum Apprentice

    The same happened to me today.

    2019-10-06 18:19:49
    Du har åbnet en lukket kiste.
    2019-10-06 18:19:49
    1xKistenøgle er blevet fjernet. Årsag: Kiste åbnet.

    I have contacted support.
     
  8. TEX~BULL

    TEX~BULL User

    Ahoy,

    Please post your Server and User ID, along with the logbook posts in the following thread:
    Empty Chests

    As the players have been redirected, this thread shall now be closed.

    ~Closed~
     
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