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Support Unspyables

Discussion in 'General Feedback' started by USS_Defender(CAG-01), Feb 13, 2019.

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  1. USS_Defender(CAG-01)

    USS_Defender(CAG-01) Exceptional Talent

    There was once upon a time when the Terms and Conditions were expeditiously enforced. That does not seem to be the case in usage of fonts/characters/icons that preclude the use of game features. The last time I consulted the T & C it stated that bugs/glitches/exploits were to be reported and not used to circumvent or exploit game features. What's it been now since Unspyables have made their appearance on this game. A year or more by my estimation. So the feedback is, the T & C are just as much applicable to the administrators as it is to the players and should be enforced in a timely manner in all cases. It casts doubt on the credibility of the mantra that it has been "forwarded to the developers" when the use of fonts/characters/icons, that circumvent a game feature, continue to be pervasive and persistent.
     
    killcrazy and abah2 like this.
  2. TEX~BULL

    TEX~BULL Board Administrator Team Seafight

    As we on the team find the players with these characters they are banned until they contact support and request name changes. If you find someone that we miss please take a screen shot and send it to the support team and they will take appropriate action. We can not catch all of them on all servers, specially if they do not use chat with out your (players) help. I understand that it can be frustrating because I am a player too and when I am hunting someone and I can't spy them it sets me off. We are a small team and while the forum is used by many players there is a shortage of applicant to join the team. There are situation where players can help the team. Remember that we can not be on 24/7 and we would like to play on occasion. I am not trying to make excuses but there are thousands of players to only a few team members and finding all the exploits, glitches, and cheats is a daunting task and we do miss things. Many times while trying to level my account up, do quests or participate in an event I have grabbed a screen shot and logged out in order to send in a report on a player and I know that the rest of the team have done the same thing. Contrary to popular belief, we do everything in our power to make the game experience more enjoyable for everyone.

    Tex
     
    Last edited: Feb 13, 2019
  3. .Kenze.

    .Kenze. Junior Expert

    I can find a lot!
     
  4. USS_Defender(CAG-01)

    USS_Defender(CAG-01) Exceptional Talent

    The old screen shot thing is useless. Like how can you cut and paste an unspyable in order to chase them down after they have hightailed it out of there and then get a screen shot. Isn't going to happen. Same with cut and paste of the log book entry and the accompanying spy entry submittal to support. Its as I stated. Ever notice how these unspyables don't use Global Chat? They seem to have made a hasty departure to the various TeamSpeak platforms since it is not subjected to Chat rules or monitoring. And shooting the bullet will never put an end to it. It would probably work better if it was submitted to the programmers and management instead of the developers. BTW what is that blue support tab for?
     
  5. TEX~BULL

    TEX~BULL Board Administrator Team Seafight

    All tabs go to us . They help us with where to put it in the reports. I manage to get screen shots of the but maybe it's because I have a ton of practice. As to who should handle it, I am not educated enough to speak to that issue. We send it to the experts and they do their thing.

    Tex
     
  6. Loki162

    Loki162 Active Author

    they won't do any thing these acct's were susposed to be deleted 6 months ago
     
  7. Ship

    Ship Forum-Apprentice

    That's all i see in the game mostly.
     
  8. kyloe

    kyloe Forum Master

    Why are we the ones that have to do this for game developers/moderators?
    We are here to play the game, not to find and report players about their wrong-doings in game.
    It is just as easy for you the moderators/programmers to look through the ranking lists of each server and see the names that have unspyable characters/symbols in their name.
    Just start at the #1 ranked player and work your way down the list, very easy solution. Really developers are just being lazy, asking for players to do the investigating for them.
    Please i plead to the developers of the game, please be more pro-active in finding the players that do not follow the rules and regulations of this game, Please do not wait for players to plop this information in your lap, go look for it, it is not hard to find these players!!!
     
    Loki1621 and *Wonder* like this.
  9. Swift

    Swift Board Administrator Team Seafight

    Ahoy,

    We are aware of the current issues of not being able to spy some usernames. This is caused by the username containing characters which are no longer allowed in usernames. This is not the fault of any player, this is due to a change Bigpoint made on the 27th of April as mentioned in the
    Patchday Notes 2018:

    As the name change rules are being updated and new criterias being brought in at this time the names will be acceptable. However it is very likely that in the future this will be automatically resolved.

    It is not the fault of the user, that is to say, that they are not taking advantage of a glitch to gain an advantage. This is because they had this name before the Seafight Team made this change, it is not their fault that they cannot be spied but rather ours. It is no longer possible for a user to change their username to a name which cannot be spied.

    We have only got to the first step of resolving all issues with name changes and until that has been completed we will have to have patience with the system as it is, further steps will follow. For now, you can spy the user using their User ID.

    Swift
     
  10. USS_Defender(CAG-01)

    USS_Defender(CAG-01) Exceptional Talent

    First if you cant spy them you cannot obtain a User ID. And there is no place to go to obtain it. All these users hiding under unspyable cryptic fonts and symbols are listed in the Hall of Fame. When it is viewed one will find all the players hiding under cryptic fonts and symbols. A preponderance of them are high ranking and usually these players display remarkable capabilities for the length of time they have been playing. And it is apparently possible for players to change their name to an unspyable one since what you say about it was said years ago. Literally. The length of time this has be going on and its pervasiveness adversely affects game play for those who do not choose to avail themselves of the spy work around. It is not far removed from the under light exploit, which has also been around for a few years.
     
  11. TEX~BULL

    TEX~BULL Board Administrator Team Seafight

    if you feel someone is cheating or using an exploit feel free to contact support as I have advised previously in other threads to you. You can screen shot the player while they are attacking or run a video recording program ( I use Bandicam) to record them and their id numbers are displayed below their decks. Swift explained that is not against the rules and that BP is working to include all scripts/fonts into the system so that you will be able find them, but that I think we will all agree is not the most pressing issue that needs to be addressed in the game. While I know it can be frustrating, Swift has explained the situation much better than I could have and that is where we stand. As the issue has been explained and we have received your feedback I will close now and pass along your feedback in my report. Thank you for taking the time and Happy sailing.

    ~Closed~
     
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