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Problem Logging into Game using the Google Chrome Browser

Discussion in 'Questions & Bug Reports' started by The Scorpion, Sep 28, 2018.

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  1. The Scorpion

    The Scorpion Team Leader Team Zoomumba

    Hi there Zoo Directors

    If you usually log in and play your game on the Google Chrome Browser, you may have noticed that you cannot proceed past the brown/wooden background screen.

    This is because recently Google Chrome reverts to the default setttings for Flash Player when you close your browser, meaning that the Flash Player plugin is not enabled.

    Do not worry - you have done nothing wrong, and it is easily solved.

    The default setting for the Flash plugin is 'Ask' and you will need to change this to 'Allow' on your login page in the little window that appears. If the window does not show - it is probably because you clicked somewhere else on the page and made it disappear. No problem: Click on the 'padlock' icon at the left of the address bar and in the little dropdown window change 'Ask' to 'Allow' on the 'Flash' setting.

    Refresh your page and login as usual. Your game should load and run normally.

    This is NOT a fault with ZooMumba or BigPoint and we cannot do anything about it - we just have to persevere with this and hope that Google Chrome will change this.

    There does not appear to be any problem when using Microsoft Edge or Mozilla Firefox.

    Cheers for now
    Your ZooMumba Team
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